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Running customer support is easy when you’re small. You have a few calls a day, maybe a shared inbox, and everyone knows how to answer every question. But as your business starts growing, more customers, more channels, more demands, and
If you’ve ever worked in customer service, you know exactly what it feels like to deal with that one customer....
There’s this one little restaurant I keep going back to. Every time I walk in, they already know my order...
At Desk365, innovation never stops. We roll out new features and improvements every two weeks—and on release days, our teams...
Your team’s inbox is overflowing. A customer’s urgent email about a billing issue gets buried under newsletters, CCs, and endless...
Choosing the right IT service management (ITSM) platform can feel overwhelming. With so many tools promising streamlined workflows, faster ticket...
When it comes to handling IT support requests, many teams assume they need a full-scale helpdesk platform. While dedicated tools...
Every business depends on technology to keep things running. When issues come up, the IT team is the one that...
At Desk365, we’re always working to make your helpdesk more powerful, flexible, and easy to use. This September, we’re excited...
Managing a team often means dealing with all kinds of requests, from replacing laptops to clarifying expense policies. Without a...
Did you know that 93% of customers are more likely to make repeat purchases with companies that deliver excellent customer...
August has been a feature-packed month at Desk365. Earlier this month, we rolled out a set of thoughtful enhancements focused...
We’ve all experienced the frustration of waiting on hold, staring at the clock while listening to repetitive music, or worse,...
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