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Running customer support is easy when you’re small. You have a few calls a day, maybe a shared inbox, and everyone knows how to answer every question. But as your business starts growing, more customers, more channels, more demands, and
“One of the drawbacks of Freshdesk is that it can become quite expensive as you scale up, especially when you...
Tidio is a customer support platform that helps businesses connect with their customers through live chat, chatbots, and email. When...
If you’re weighing the options between Zendesk and Jira Service Management, you’re likely wondering which one will best suit your...
Conversational AI is changing the game in customer service — but not by replacing people. Instead, it’s becoming a powerful...
Today, businesses are constantly on the lookout for smarter, faster, and more affordable ways to connect with their customers. Whether...
If you’re looking to compare customer support platforms, HappyFox might be on your radar. With its easy-to-use ticketing system and...
At Desk365, we love launching new features. What we love more is upleveling existing features so they’re constantly evolving to...
A year ago, customer support felt like being stuck in a repetitive cycle. Teams were overwhelmed, spending a huge chunk...
Following the sneak peek we shared earlier, we’re excited to share more details about the visual refresh we’ve rolled out...
Many businesses rely on live chat software to boost customer engagement and improve support. LiveChat is a popular choice, but...
If you’re searching for an easy-to-use ticketing tool to manage IT support and service requests, you’ve probably come across ServiceNow....
If you’re exploring helpdesk solutions for your support team, HubSpot Service Hub may seem like a logical next step, especially...
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