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August has been a feature-packed month at Desk365. Earlier this month, we rolled out a set of thoughtful enhancements focused on reporting, privacy, and ticket management, like the new Average Time in Status Report, private-by-default forwarded messages, and easier ways to
In an ideal scenario, every customer would use your product effortlessly, without any issues. And while that might be true...
In today’s fast-paced world, customer expectations are higher than ever. Businesses are under constant pressure to stay connected with their...
Let’s face it—great customer service can make or break a business. Research shows that 89% of customers are more likely...
Understanding your customers is the cornerstone of building a successful business. Are they happy with your product or service? Do...
Customer service teams are driven by a single goal: to provide exceptional support and ensure every customer leaves satisfied. But...
In customer service, managing the ticket queue is essential for smooth operations. When there’s a flood of support tickets, your...
Ever find yourself stuck in repetitive tasks like entering data, tracking SLAs, or sending the same emails over and over?...
Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their...
At Desk365, we understand that every update matters when it comes to delivering seamless customer service experiences. This November, we’ve...
A recent survey found that 69% of customers prefer solving problems on their own, while 80% expect businesses to be...
Drowning in customer queries? You’re not alone. 67% of customers say that faster response times significantly improve their satisfaction with...
Microsoft Teams has seen exponential growth in recent years. During the early months of the COVID-19 pandemic, active users surged...
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