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IT Support Levels: How L0, L1, L2, L3, L4 Support Tiers Work

The well-known business axiom “Customer is King” effectively summarizes the importance of prioritizing customer satisfaction. Customers typically hold high expectations...

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FOR INDUSTRIES

Government , Healthcare, Travel, Saas, E-Commerce, Real Estate, Logistics, Manufacturing, MSP, Education, Non-Profit, Retail, Banking and Finance, Insurance, Telecom, Oil & Energy

FOR TEAMS

IT Services, Customer Support, Human Resources, Facilities 

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Help Center Troubleshooting advice and user guides for configuring and utilizing Desk365 efficiently.
    
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Videos Video tutorials and step-by-step demonstrations will show you exactly how to use Desk365.
    
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Blog Insights, tips, and stay up-to-date on the latest trends on customer service and more.
    
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Customer Stories Case studies on how customers use Desk365 to streamline support.
    
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Glossary Providing definitions of specific customer service terms to aid comprehension.
  
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AI Agent
Get quick, contextual responses
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Automations
Automate repetitive tasks
Banking and Finance Icon
SLAs
Set and track service timelines
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Knowledge Base
Centralize information sharing
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Customization
Adapt workflows to your needs
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Ticket Assignment
Auto-assign tickets to agents
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Reports & Analytics
In-depth reporting and tracking
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Approval Management
Approvals made effortless
EXPLORE ALL FEATURES
Help Icon
Help Center Troubleshooting advice and user guides for configuring and utilizing Desk365 efficiently.
Video Icon
Videos Video tutorials and step-by-step demonstrations will show you exactly how to use Desk365.
Blog Icon
Blog Insights, tips, and stay up-to-date on the latest trends on customer service and more.
Help Icon
Customer Stories Case studies on how customers use Desk365 to streamline support.
Glossary Icon
Glossary Providing definitions of specific customer service terms to aid comprehension.
Government Icon
Agent Bot
With the Desk365 Agent Bot your support team can reply to tickets, add notes, check on statuses, change ticket properties, all without ever leaving Microsoft Teams.
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Support Bot
Empower customers with Desk365 Support Bot allowing you to create tickets within Teams and receive updates via push notifications, without constant email checks.
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Quick Overview of Desk365's Agent Bot and Support Bot for Microsoft Teams

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INDUSTRIES

Banking and Finance Icon
Banking and Finance
Secure financial customer care
Healthcare Icon
Healthcare
Provide outstanding support
MSP Icon
MSP
Optimize IT efficiency
Government Icon
Government
Streamline public service delivery
Non Profit Icon
Non-Profit
Strengthen mission operations
Explore All Industries

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TEAMS

IT Services Icon
IT Services
Strategically address and
resolve technical problems
Customer Support Icon
Customer Support
Resolve client inquiries
efficiently and effectively
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Human Resources
Effectively manage workforce
issues and relations
Facilities Icon
Facilities
Manage operational
environments effectively

Getting Started with Desk365: Your Modern Helpdesk Ticketing System

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