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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

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Product Updates – August 12, 2023

At Desk365, we are always looking for ways to improve the customer experience and make the job of your support...

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Product Updates – August 05, 2023

We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail...

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UI/UX Enhancements– July 08, 2023

We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and...

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Help Icon
Help Center Troubleshooting advice and user guides for configuring and utilizing Desk365 efficiently.
    
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Videos Video tutorials and step-by-step demonstrations will show you exactly how to use Desk365.
    
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Blog Insights, tips, and stay up-to-date on the latest trends on customer service and more.
    
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Customer Stories Case studies on how customers use Desk365 to streamline support.
    
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Glossary Providing definitions of specific customer service terms to aid comprehension.
  
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AI Agent
Get quick, contextual responses
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Automations
Automate repetitive tasks
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SLAs
Set and track service timelines
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Knowledge Base
Centralize information sharing
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Customization
Adapt workflows to your needs
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Ticket Assignment
Auto-assign tickets to agents
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Reports & Analytics
In-depth reporting and tracking
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Approval Management
Approvals made effortless
EXPLORE ALL FEATURES
Help Icon
Help Center Troubleshooting advice and user guides for configuring and utilizing Desk365 efficiently.
Video Icon
Videos Video tutorials and step-by-step demonstrations will show you exactly how to use Desk365.
Blog Icon
Blog Insights, tips, and stay up-to-date on the latest trends on customer service and more.
Help Icon
Customer Stories Case studies on how customers use Desk365 to streamline support.
Glossary Icon
Glossary Providing definitions of specific customer service terms to aid comprehension.
Government Icon
Agent Bot
With the Desk365 Agent Bot your support team can reply to tickets, add notes, check on statuses, change ticket properties, all without ever leaving Microsoft Teams.
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Support Bot
Empower customers with Desk365 Support Bot allowing you to create tickets within Teams and receive updates via push notifications, without constant email checks.
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Quick Overview of Desk365's Agent Bot and Support Bot for Microsoft Teams

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INDUSTRIES

Banking and Finance Icon
Banking and Finance
Secure financial customer care
Healthcare Icon
Healthcare
Provide outstanding support
MSP Icon
MSP
Optimize IT efficiency
Government Icon
Government
Streamline public service delivery
Non Profit Icon
Non-Profit
Strengthen mission operations
Explore All Industries

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TEAMS

IT Services Icon
IT Services
Strategically address and
resolve technical problems
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Customer Support
Resolve client inquiries
efficiently and effectively
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Human Resources
Effectively manage workforce
issues and relations
Facilities Icon
Facilities
Manage operational
environments effectively

Getting Started with Desk365: Your Modern Helpdesk Ticketing System

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