Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.
Experts love to talk about agent efficiency in customer support: more automations, AI to assist agents, macros, SLAs, we’ve heard them all. However, there’s an invisible time drain that doesn’t show up in your performance reports or productivity dashboards. It’s
In customer service, managing the ticket queue is essential for smooth operations. When there’s a flood of support tickets, your...
Ever find yourself stuck in repetitive tasks like entering data, tracking SLAs, or sending the same emails over and over?...
Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their...
At Desk365, we understand that every update matters when it comes to delivering seamless customer service experiences. This November, we’ve...
A recent survey found that 69% of customers prefer solving problems on their own, while 80% expect businesses to be...
Drowning in customer queries? You’re not alone. 67% of customers say that faster response times significantly improve their satisfaction with...
Microsoft Teams has seen exponential growth in recent years. During the early months of the COVID-19 pandemic, active users surged...
Customer service software plays a crucial role in delivering outstanding customer experiences. Whether you’re a small startup or a big...
A helpdesk software is designed to assist both employees within a company and external users, such as customers. A cloud-based...
Handling customer complaints isn’t just about solving problems; it’s about showing your customers they’re valued. 91% of customers who are...
As businesses grow, so do the complexities of customer interactions. A robust helpdesk software is the backbone of customer support,...
Running a business is costly budgets are tight, and every penny counts. But what if you could acquire the tools...
© 2025 Kani Technologies Inc. All rights reserved
Security        Privacy Policy      Terms of Service
Accordion Content
Accordion Content
Watch Video
AI Agent
Knowledge Base
Automations
SLAs
Customization
Ticket Assignment
Reports & Analytics
Approval Management
Explore All Features
Banking and Finance 
Healthcare 
MSP 
Government 
Non Profit 
IT Services
Customer Support
Human Resources
Facilities
