Looking for the best Front Alternative?

Meet Desk365, a cloud-based modern helpdesk that helps you deliver excellent customer service across various channels such as Email, Microsoft Teams, Customer Support Portal, Web Forms, and more.

No credit card required

Robust Ticketing Platform

Desk365 offers a powerful ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that works great on Microsoft Teams and at the same time can handle requests from multiple channels like email, support portal, and web forms.

Affordable and Transparent Pricing

Provide best-in-class support without breaking your bank. Front’s Starter plan lacks fundamental help desk functionalities, such as analytics, advanced workflows, and their pricing plans are quite expensive in general. On the other hand, Desk365 offers Pro Plans with flexible features tailored to provide value at every level.

Instant Ticket Notifications

One of Desk365’s remarkable features is the ability to send automated notifications to Agents and Contacts based on ticket life cycle events. This feature keeps your support team updated on new and updated tickets in real-time, ensuring that every customer request is attended to promptly and no query goes unanswered.

Comparing Desk365 vs. Front

Here is an in-depth feature comparison between Desk365 and Front, two prominent customer support platforms in the industry,

FEATURES

DESK365

FRONT

Microsoft Teams App for Agents

Create Tickets from Microsoft Teams

Email Ticketing

Customer Support Portal

Web Form / Web Widget

Automations

(Advanced workflows are available only on higher tier plans)

Knowledge Base

SLAs

(Available only on higher tier plans)

Custom Email Servers

(Only available in Plus & Pro plans)

Custom Ticket Fields

Custom Roles

(Only available in Plus & Pro plans)

Time Tracking

Customer Surveys

Reports

(Available only on higher tier plans)

Agent Collision Detection

Custom Statuses and Categories

API Access

Power Automate Connector

Entra ID Single Sign-On

(Easy to set-up)

Onboarding Specialist

Email Support

Free Trial

(21 days)

(7 days)

Free Plan Available

Lowest Paid Plan

$12/agent /month

$19/agent /month

Highest Paid Plan

$20/agent /month

$229/agent /month

Last Updated Date: 25-January-2025

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Why should you choose Desk365 over Front?

Although Front may be an excellent shared inbox tool, it falls short of being a complete help desk solution. Desk365’s ease-of-use, customization, powerful set of features, and best-in-class customer support team make it the best Front alternative for your support team.

Create advanced workflow rules

Set up robust automation rules that get triggered during ticket creation and updates. Highly configurable, easy to use interface, makes it easy to create workflow rules based on different ticket/customer properties, keywords, events, SLAs, subject lines, description, and more.

Powerful SLAs

Different SLA options are available that enable you to provide you with periodic reminders before the tickets are due and help you to stay on top of ticket commitments. You can also set up a No SLA policy if needed and choose a distinct default SLA for various companies.

Measure Customer Sentiment using Surveys

Desk365 provides various survey options that enable you to directly obtain feedback from your customers. You can analyze the quantifiable data from these surveys to evaluate customer satisfaction. By collaborating with your team, you can identify areas for improvement and implement changes that can enhance your support team’s performance.

Create powerful Reports

Customize your reports to get insights on what’s critical for your business. Monitor important help desk metrics such as customer satisfaction ratings, ticket volume data, or agent performance and make the right decisions to improve your business. Take better data-driven decisions with our comprehensive reports’ module.

Knowledge Base

Create and share solution articles with ease using the Knowledge Base. Share articles with other agents, review, and then publish them together. Save time and make it easy for the customers by enabling them to find answers on their own without having to reach out to your support team every single time.

Track the time spent on tickets

Time tracking is a critical component of a helpdesk, and Desk365 provides the ability to track the time spent by each agent on individual tickets. This can be done by manually entering the time or using a timer function, making it easy to bill clients for the work done on their tickets.

Self-Service Portal for Customers

Offer your customers an online portal through which they can create tickets, check statuses, and access solution articles from your Knowledge Base. Customize the Support Portal with your own branding and colors. Restrict access to signed in users, Microsoft 365 sign-ins and even display specific articles to specific customers.

Get all the essential features

Desk365 is a modern help desk that has all the powerful features you need, such as Automations, SLAs, Agent Collision Detection, Built-in time tracking, Notifications, API access, Entra ID single sign-On, enhanced ticket management, and collaborative features, among others.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.