Elevate customer service with Desk365’s AI Agent and
AI Copilot 

Let Desk365’s AI Agent step in to supplement your human team while the AI Copilot handles the busywork like drafting replies, summarizing tickets, creating KB articles, and translating conversations, so your human agents can focus on complex issues.

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Why the Desk365 AI Agent and AI Copilot matter 

Your human agents’ time is best spent focusing on truly solving customer problems. The Desk365 AI Agent gives them the bandwidth to automate essential but simple tasks that can be taken care of by AI.  

Save time by simplifying tasks 

Eliminate the need for agents to manually review long threads. Desk365’s AI extracts key details from customer interactions, condensing complex conversations into clear, actionable summaries.

Improve agent efficiency  

The Desk365 AI Agent learns from your own knowledge base articles to generate accurate responses. That means your agents can respond and resolve more tickets in less time.

Automate busywork  

Your agents can now focus only on truly helping customers. Generating quicker responses, drafting better, and even building new KB articles will be taken care of.

Resolve customer questions

Build and deploy AI Agents that are subject matter experts on your business. Train them to resolve simple tickets autonomously or escalate when human intervention is needed. 

Build multiple AI Agents as good as your human agents 

Desk365 allows you to configure multiple AI-agents to supplement your support team. Customize the personality of the AI, train it on relevant information, test its responses and deploy across the right channels. 

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AI Agents and an AI Copilot working together to support your human agents

The Desk365 AI Agents and AI Copilot are designed to help your team resolve faster and improve productivity.  

AI Agents that can chat with customers

Build AI Agents that can chat with customers to resolve simple issues or escalate complex questions. Deploy them on the right channels to deflect L1 tickets. 

Tailor answers across channels

  • Generate contextual replies -The Desk365 AI Agent will chat with customers and automatically answer their questions contextually.
  • Personalize all responses - By pulling from your website, knowledge base, and FAQs, the AI Agent can thoughtfully address customers.

Resolve faster with ticket summaries 

  • Get concise summaries: At the click of a button, distill lengthy ticket conversations into short, clear overviews.
  • Improve resolution times: Quickly grasp key details without losing context. Cut down on resolution times by skipping the need for scrolling through. 

Build a strong knowledge base

  • Turn support tickets into knowledge: The Desk365 AI Copilot intelligently extracts key details from customer interactions and organizes them into structured knowledge base articles.
  • Encourage self-service: With a richer knowledge base, customers can access more information, and agents can reference them in tickets.

Draft replies to be accurate, in any language  

  • Grammar correction - Write with confidence. Desk365 AI automatically fixes grammar and typos, ensuring every reply is professional, error-free, and builds trust with your customers.
  • Multilingual support - Respond in 30+ languages with instant AI-powered translation. Save time, remove barriers, and deliver seamless support to a global audience.

See video

Transform support with the Desk365 AI

Support teams use AI everyday to enhance their workflow. Here is how the Desk365 AI helps.

Reduce manual workload by automating repetitive tasks and generating summaries of high-impact tickets for executive reviews.

Improve accuracy and consistency by pulling the right information from your knowledge base.

Boost agent productivity by balancing workloads, and by standing-in when a human agent is away or unavailable.

Increase customer satisfaction by supporting across borders with no language barriers, and ensuring smooth support across teams and time zones.

Frequently asked questions

The AI Agent is a customer-facing agent that can be configured to give tailored, contextual replies using knowledge you train it on.  
The AI Copilot assists your human agents and is working behind the scenes to support them by summarizing tickets, drafting replies, and generating knowledge base articles.  

Yes. The AI Agent is included with Desk365 plans through free monthly credits 100 credits on the Plus plan and 200 credits on the Premium plan. You can continue using the AI Agent beyond these limits by purchasing additional credits as needed. 
The AI Copilot is included with Plus and Premium plans at no extra cost.

Additional AI Agent credits can be purchased as an add-on. You can see the details of the cost for add-on credits on our pricing page. Your plan already includes free monthly credits to help you get started – 100 on the Plus plan and 200 on the Premium plan.  

The AI Agent can be deployed on any of your internal or external websites. It can also be deployed within your support portal to respond to repetitive tickets. Soon, you’ll be able to add it within Microsoft Teams as well.

AI Copilot scans the full conversation thread and produces a concise, accurate summary with key details. Agents can quickly understand the context without reading long messages, improving resolution times significantly. 

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt."

Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk .

Jugal Piplani

Technical Solutions Manager, Gapcloud

"Highly Recommend."

Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend.

Jessica Harrison

Sr. Associate, Christopher Consultants, Ltd.

"They really make you feel they are part of your team."

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Industry

Biotechnology

"A very good system all round."

After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.

Andy Roberts

Network & Communications Support Specialist, CSG

"Truly an outstanding product with a knowledgeable, prompt and courteous staff."

We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. 

Ryan Geiler

IT Director, Community Medical Center

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Industry

Oil and energy

"Desk365 has plenty of features which we love to use."

“Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets.”

Jan Schwärzel

CTO, ComSet AG

"Teams integration is fantastic!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Industry

Farming

Why choose Desk365 ?

Customers who choose Desk365 feel the difference. Built for and by customers, every feature, every detail is crafted so our users’ lives are simplified. 

Set up in minutes

Migrate, onboard, and get started with your new helpdesk almost instantly.  

Support that goes the extra mile

Have questions? Need help? Desk365 is committed to real human support and providing true resolution.

Easy to use

Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers.  

Highest ROI and product value

Reduce costs and increase agent productivity from day 1 so your business sustains growth.

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No credit card required.

Security, Safety and Compliance

  • At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.

  • To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.

  • We are SOC 2 Type 2 Certified and GDPR compliant.
Desk365 - AI-powered ticketing for teams of all sizes

Step into the AI-driven future of customer support today!

Desk365’s AI Agent and AI Copilot simplify customer support, enabling you to deliver exceptional customer service easily.

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