Elevate customer service with Desk365’s AI Agent and
AI Copilot 

Let Desk365’s AI Agent step in to supplement your human team while the AI Copilot handles the busywork like drafting replies, summarizing tickets, creating KB articles, and translating conversations, so your human agents can focus on complex issues.

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Add the power of AI to your helpdesk 

With AI support, teams resolve tickets more quickly, increase productivity, and create experiences that customers truly appreciate. Desk365 bundles both an AI Agent and an AI Copilot to empower your team. 

AI Agent

A standby agent that generates contextual responses based on ticket conversations and your own historical data.

Ask for tailored responses to any ticket and the AI Agent generates replies that actually address what your customers need.

Leverage custom data and knowledge base articles to craft accurate, thoughtful responses that actually address what your customers need. 

Deliver seamless, personalized assistance to a diverse customer base across 30+ languages.

AI Copilot

An AI assistant that executes 3 key actions based on the human agent’s requirements. 

Generate KB Article
Create comprehensive knowledge base articles based on ticket details. 

Summarize Ticket
Get clear, concise ticket summaries without having to read through lengthy tickets.  

Draft with AI
Translate, edit, and perfect your responses with the AI editor. 

Relax and let the AI Agent handle it for you

From creating customized responses using ticket data to translating content into 30 languages, the Desk365 AI Agent efficiently manages everyday tasks.

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Eliminate the need for agents to manually review long threads. Desk365’s AI extracts key details from customer interactions, condensing complex conversations into clear, actionable summaries.

The Desk365 AI Agent learns from your own knowledge base articles to generate accurate responses. The means your agents can respond and resolve more tickets in less time.

Your agents can now focus only on truly helping customers. Generating quicker responses, drafting better, and even building new KB articles will be taken care of.

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AI built to support your human agents

The Desk365 AI is trained to assist your agents and step in for them across the customer journey. From answering tickets to generating KB articles, the AI Agent and AI Copilot transform support.

An AI Agent as good as your human agents

  • Generate contextual replies - With the Desk365 AI agent, your replies aren’t just generic, they’re tailored to the specific context of each ticket.
  • Personalize all responses - By pulling from your knowledge base, it crafts accurate, thoughtful responses that actually address what your customers need. It’s all about making every interaction feel personal and on point.

An always-on AI Copilot

The Desk365 Co-pilot works in the background as a support system for your agents helping them simplify routine tasks and ensure they bring their 100% to each response.  

Resolve faster with ticket summaries 

  • Get concise summaries: At the click of a button, distill lengthy ticket conversations into short, clear overviews.
  • Improve resolution times: Quickly grasp key details without losing context. Cut down on resolution times by skipping the need for scrolling through. 

Build a strong knowledge base

  • Turn support tickets into knowledge: The Desk365 AI Copilot intelligently extracts key details from customer interactions and organizes them into structured knowledge base articles.
  • Encourage self-service: With a richer knowledge base, customers can access more information, and agents can reference them in tickets.

Draft replies to be accurate, in any language  

  • Grammar correction - Write with confidence. Desk365 AI automatically fixes grammar and typos, ensuring every reply is professional, error-free, and builds trust with your customers.
  • Multilingual support - Respond in 30+ languages with instant AI-powered translation. Save time, remove barriers, and deliver seamless support to a global audience.

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Transform support with the Desk365 AI

Support teams use AI everyday to enhance their workflow. Here is how the Desk365 AI helps.

Reduce manual workload by automating repetitive tasks and generating summaries of high-impact tickets for executive reviews.

Improve accuracy and consistency by pulling the right information from your knowledge base.

Boost agent productivity by balancing workloads, and by standing-in when a human agent is away or unavailable.

Increase customer satisfaction by supporting across borders with no language barriers, and ensuring smooth support across teams and time zones.

Frequently asked questions

The AI Agent uses your own knowledge base articles to craft contextual, accurate responses. It tailors every reply based on the customer’s issue. 

  • The AI Agent acts as a standby responder that drafts contextual replies to customer tickets. 
  • The AI Copilot assists human agents by summarizing tickets, creating knowledge base articles, and refining responses with editing, grammar correction, and translation tools. 

Yes. Both the AI Agent and the AI Copilot can translate replies in 30+ languages, helping support teams deliver consistent service across regions. 

AI Copilot scans the full conversation thread and produces a concise, accurate summary with key details. Agents can quickly understand the context without reading long messages, improving resolution times significantly. 

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt."

Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk .

Jugal Piplani

Technical Solutions Manager, Gapcloud

"Highly Recommend."

Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend.

Jessica Harrison

Sr. Associate, Christopher Consultants, Ltd.

"They really make you feel they are part of your team."

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Industry

Biotechnology

"A very good system all round."

After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.

Andy Roberts

Network & Communications Support Specialist, CSG

"Truly an outstanding product with a knowledgeable, prompt and courteous staff."

We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. 

Ryan Geiler

IT Director, Community Medical Center

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Industry

Oil and energy

"Desk365 has plenty of features which we love to use."

“Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets.”

Jan Schwärzel

CTO, ComSet AG

"Teams integration is fantastic!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Industry

Farming

Why choose Desk365 ?

Customers who choose Desk365 feel the difference. Built for and by customers, every feature, every detail is crafted so our users’ lives are simplified. 

Set up in minutes

Migrate, onboard, and get started with your new helpdesk almost instantly.  

Support that goes the extra mile

Have questions? Need help? Desk365 is committed to real human support and providing true resolution.

Easy to use

Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers.  

Highest ROI and product value

Reduce costs and increase agent productivity from day 1 so your business sustains growth.

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No credit card required.

Security, Safety and Compliance

  • At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.

  • To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.

  • We are SOC 2 Type 2 Certified and GDPR compliant.
Desk365 - AI-powered ticketing for teams of all sizes

Step into the AI-driven future of customer support today!

Desk365’s AI Agent and AI Copilot simplify customer support, enabling you to deliver exceptional customer service easily.

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