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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

Kenneth Gonzalez on What the Magic Quadrant Gets Wrong About Buying ITSM

Suvedha Balasubramanian September 11, 2026

Humans of Support is our interview series featuring the people building and running customer support teams. We speak to people who’ve lived through endless escalations and multiple waves of technology change. In an AI-first era, human expertise and the perspective of veterans who

Help Desk

10 Best Knowledge Base Software for 2026

Suvedha Balasubramanian
August 22, 2025 August 22, 2025

You built a knowledge base six months ago. Nobody updates it now. That’s the real problem behind long support wait...

ITSM

Best ManageEngine ServiceDesk Plus Alternatives

Suvedha Balasubramanian
August 22, 2025 August 22, 2025

If you’ve been using ManageEngine ServiceDesk Plus, you’re probably familiar with how it helps streamline IT support and manage service...

ITSM

ManageEngine ServiceDesk Plus Reviews

Ramya Balakrishnan
August 18, 2025 August 18, 2025

If you’ve been in IT long enough, chances are you’ve either read ManageEngine ServiceDesk Plus reviews or at least heard...

ITSM

ManageEngine ServiceDesk Plus Pricing: The Complete Guide

Suvedha Balasubramanian
August 18, 2025 August 18, 2025

You are comparing help desk platforms for your IT team, and ServiceDesk Plus is on the shortlist partly because ManageEngine...

Help Desk

The cost of clicking around: Why UI matters

Ranjani Raghupathi
August 13, 2025 August 13, 2025

Experts love to talk about agent efficiency in customer support: more automations, AI to assist agents, macros, SLAs, we’ve heard...

Customer Service

33 Customer Experience Statistics for 2026

Suvedha Balasubramanian
August 11, 2025 August 11, 2025

You’ve probably heard this line before: “We stand out because of our amazing product.” And sure, having a great product...

Product Updates

Desk365 Product Updates – August 2025

Ramya Balakrishnan
August 9, 2025 August 9, 2025

At Desk365, it’s often the subtle changes that make a world of difference to how your team works day to...

ITSM

Zendesk vs Freshservice: Which ITSM Tool Is Right for You?

Ramya Balakrishnan
August 8, 2025 August 8, 2025

Let’s be honest, searching for the perfect ITSM tool can feel like falling into a rabbit hole. You’re probably hopping...

ITSM

11 Key ServiceNow Features in 2026 [+ Pros and Cons Breakdown]

Suvedha Balasubramanian
August 7, 2025 August 7, 2025

Managing IT services efficiently is essential for keeping everything running smoothly. From tracking incidents and automating workflows to improving collaboration...