Getting Started with Desk365: Your Modern Helpdesk Ticketing System
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Suvedha Balasubramanian
If you’re an IT manager at a small or midsize business, free customer service software gives you a practical way...
Ranjani Raghupathi
I analyzed 20 “Customer Service Manager” job descriptions across industries, and geographies. I simply ran a jobs search on LinkedIn...
Dheesha Manigandan
The SLA dashboard looks great until the month gets busy. A product launch, unexpected breakages, and seasonality can all push...
Ramya Balakrishnan
“Conversational AI vs. Chatbots” is a comparison that comes up often these days, but the two aren’t quite the same....
Dheesha Manigandan
AI Agents can answer a customer in seconds. But can they actually solve the problem? That is the question support...
Ramya Balakrishnan
I’ve spent quite a bit of time looking at Intercom and the growing list of platforms that position themselves as...
Dheesha Manigandan
Customers may forget what you said, but they remember how you made them feel when they needed help. Whether a...
Ramya Balakrishnan
Finding customer service software sounds simple until you actually start looking. You search for a few options, and suddenly you’re...
Almitha Dency
I’m a customer success specialist at Desk365. One of the biggest surprises in my customer success journey was realizing that...
Dheesha Manigandan
I never thought much about customer support until I had to. On one unusually busy day, I was waiting for...
Suvedha Balasubramanian
Imagine this: A customer in Brazil places an order and reaches out with a question in Portuguese. They get a...
Ramya Balakrishnan
Customers these days don’t just “reach out”; they expect you to be everywhere. Whether it’s email, live chat, social media,...
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