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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

Kengon humans of support

Kenneth Gonzalez on What the Magic Quadrant Gets Wrong About Buying ITSM

Suvedha Balasubramanian September 11, 2026

Humans of Support is our interview series featuring the people building and running customer support teams. We speak to people who’ve lived through endless escalations and multiple waves of technology change. In an AI-first era, human expertise and the perspective of veterans who

Previous Blogs

Help Desk

Freshdesk Ticketing System – Is it Still the Right Choice in 2026?

Ramya Balakrishnan
June 19, 2025 June 19, 2025

“One of the drawbacks of Freshdesk is that it can become quite expensive as you scale up, especially when you...

Help Desk

Tidio Pricing 2026: The Complete Guide

Suvedha Balasubramanian
June 16, 2025 June 16, 2025

Tidio is a customer support platform that helps businesses connect with their customers through live chat, chatbots, and email. When...

Help Desk

Zendesk vs Jira Service Desk: Which is Best in 2026

Suvedha Balasubramanian
June 16, 2025 June 16, 2025

If you’re weighing the options between Zendesk and Jira Service Management, you’re likely wondering which one will best suit your...

Customer Service

Conversational AI for Customer Service: Real Insights and Results

Suvedha Balasubramanian
June 10, 2025 June 10, 2025

Conversational AI is changing the game in customer service — but not by replacing people. Instead, it’s becoming a powerful...

Help Desk

Top Tidio Alternatives to Consider in 2026

Ramya Balakrishnan
June 9, 2025 June 9, 2025

Today, businesses are constantly on the lookout for smarter, faster, and more affordable ways to connect with their customers. Whether...

Help Desk

HappyFox Pricing 2026: The Real Cost Breakdown

Suvedha Balasubramanian
June 9, 2025 June 9, 2025

When evaluating a helpdesk platform, pricing is only one part of the decision. The number of agents, ticket volume, features...

Product Updates

Desk365 Product Updates – June 2025

Ranjani Raghupathi
June 7, 2025 June 7, 2025

At Desk365, we love launching new features. What we love more is upleveling existing features so they’re constantly evolving to...

Customer Service

Best AI Customer Support Software in 2026

Ramya Balakrishnan
May 30, 2025 May 30, 2025

A year ago, customer support felt like being stuck in a repetitive cycle. Teams were overwhelmed, spending a huge chunk...

Product Updates

Desk365 UI Refresh, Part One: What’s New Across the Portal

Ramya Balakrishnan
May 24, 2025 May 24, 2025

Following the sneak peek we shared earlier, we’re excited to share more details about the visual refresh we’ve rolled out...

ITSM

ServiceNow Ticketing Tool: What to Know Before Choosing?

Suvedha Balasubramanian
May 16, 2025 May 16, 2025

If you’re searching for an easy-to-use ticketing tool to manage IT support and service requests, you’ve probably come across ServiceNow....

ITSM

HubSpot Service Hub Pricing – Is It Worth It?

Ramya Balakrishnan
May 16, 2025 May 16, 2025

If you’re exploring helpdesk solutions for your support team, HubSpot Service Hub may seem like a logical next step, especially...

Product Updates

Coming Soon: A Fresh Look to your Desk365 Agent Portal

Ramya Balakrishnan
May 13, 2025 May 13, 2025

Over the past few years, we’ve focused on making the Desk365 Agent Portal intuitive, fast, and highly functional. We’ve always...