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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

John Noctor on Why Curiosity Separates the Best Service Desks From the Rest

Suvedha Balasubramanian September 4, 2026

Humans of Support is our interview series featuring the people building and running customer support teams. We speak to people who’ve lived through endless escalations and multiple waves of technology change. In an AI-first era, human expertise and the perspective of veterans that have been there done that help elevate, validate, and enrich

Help Desk

How to Prioritize Customer Requests?

Suvedha Balasubramanian
March 21, 2025 March 21, 2025

Today’s customers have endless options at their fingertips and are quick to switch brands if their needs aren’t met. To...

Help Desk

How to Create a Notion Ticketing System: A Step-by-Step Guide

Suvedha Balasubramanian
March 18, 2025 March 18, 2025

Are you looking for a simple yet powerful way to manage your team’s tickets and tasks without investing in complicated...

Help Desk | Customer Service

Top LiveAgent Alternatives in 2026

Ramya Balakrishnan
March 14, 2025 March 14, 2025

Looking for an alternate helpdesk software for LiveAgent. When evaluating you must have come across a lot of helpdesk software’s....

Help Desk

HappyFox Reviews: Key Benefits and Drawbacks

Ramya Balakrishnan
March 10, 2025 March 10, 2025

If you’re looking for a helpdesk ticketing system, you’ve probably come across HappyFox as one of the top choices. It’s...

Microsoft Teams

Desk365 vs Tikit: Which is the Best?

Suvedha Balasubramanian
March 5, 2025 March 5, 2025

If you’re looking for a ticketing system that works seamlessly with Microsoft Teams, chances are you’ve come across Desk365 and...

Help Desk

Freshdesk vs Help Scout – Which Ticketing Tool is the Best?

Ramya Balakrishnan
February 27, 2025 February 27, 2025

Choosing the right ticketing system is crucial for the success of your support operations. With so many options out there,...

Product Updates

Desk365 Product Updates – February 2025

Suvedha Balasubramanian
February 22, 2025 February 22, 2025

At Desk365, we’re constantly enhancing your support experience with features that streamline workflows and boost customer satisfaction. This month, we’re...