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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

Blog series 2

5 Lessons for Setting Up IT Asset Management from Scratch

Dheesha Manigandan July 14, 2026

When we started building Asset Management in Desk365, we spoke to IT teams to understand what problem they were solving. It made us realize inventory management wasn’t the real problem. The real challenge was making asset information reliable, searchable, and instantly available whenever support teams needed it. That realization

Previous Blogs

Help Desk

12 Best Freshdesk Alternatives for Customer Support Teams

Suvedha Balasubramanian
January 19, 2026 January 19, 2026

If you are using Freshdesk today, it probably worked well when your support needs were simple. However, as teams grow,...

Customer Service

117 Customer Service Statistics You Need to Know in 2026

Suvedha Balasubramanian
January 6, 2026 January 6, 2026

In 2026, customer service is more important than ever. With many options available, people expect fast, personalized, and efficient help...

Microsoft Teams

How to Use Microsoft Teams as a Helpdesk?

Suvedha Balasubramanian
January 5, 2026 January 5, 2026

Most IT teams don’t set out to build their support process around a shared inbox. It just happens that way....

Help Desk

5 Best Crow Canyon Alternatives You can Consider in 2026

Suvedha Balasubramanian
December 29, 2025 December 29, 2025

Crow Canyon is a popular choice for building service management solutions on SharePoint. But as teams grow, many start looking...

Customer Service

Customer Service in Education: Why it Matters?

Ramya Balakrishnan
December 29, 2025 December 29, 2025

When people think about schools, customer service usually isn’t the first thing that comes to mind. Teaching quality, curriculum, and...

Help Desk

10 Best Zoho Desk Alternatives and Competitors in 2026

Suvedha Balasubramanian
December 23, 2025 December 23, 2025

If you are exploring alternatives to Zoho Desk, you are not alone. Many IT, support, operations, and HR teams reach...

Customer Service

9 Best Omnichannel Customer Support Platforms for 2026

Suvedha Balasubramanian
December 23, 2025 December 23, 2025

Customers do not think about support channels. They care about having one continuous conversation. When they reach out for help,...

ITSM

ServiceNow vs ManageEngine: Which is the Best ITSM Tool?

Suvedha Balasubramanian
December 22, 2025 December 22, 2025

Choosing the right helpdesk software can feel overwhelming, especially when two big names keep coming up in every ITSM conversation....

Customer Service

SaaS Customer Support: Best Practices for 2026

Suvedha Balasubramanian
December 15, 2025 December 15, 2025

If you work for a SaaS company, you know the excitement of building a new product, but you also know...

Help Desk

Best MSP Software for Managed IT Services in 2026

Suvedha Balasubramanian
December 15, 2025 December 15, 2025

Managed services providers play a central role in keeping businesses running. They manage everything from daily IT support to long-term...

Help Desk

AI Knowledge Base: The Complete Guide for 2026

Suvedha Balasubramanian
December 8, 2025 December 8, 2025

If you have ever felt like your team spends half the day hunting for answers or repeating the same information...

Help Desk

9 Best Free Ticketing Systems for SMBs in 2026

Suvedha Balasubramanian
December 5, 2025 December 5, 2025

Have you ever felt like support requests are coming at you from every direction? Emails, chats, random messages from customers...