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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

5 Lessons for Setting Up IT Asset Management from Scratch

Dheesha Manigandan July 14, 2026

When we started building Asset Management in Desk365, we spoke to IT teams to understand what problem they were solving. It made us realize inventory management wasn’t the real problem. The real challenge was making asset information reliable, searchable, and instantly available whenever support teams needed it. That realization

ITSM

ServiceNow Ticketing Tool: What to Know Before Choosing?

Suvedha Balasubramanian
May 16, 2025 May 16, 2025

If you’re searching for an easy-to-use ticketing tool to manage IT support and service requests, you’ve probably come across ServiceNow....

ITSM

HubSpot Service Hub Pricing – Is It Worth It?

Ramya Balakrishnan
May 16, 2025 May 16, 2025

If you’re exploring helpdesk solutions for your support team, HubSpot Service Hub may seem like a logical next step, especially...

Product Updates

Coming Soon: A Fresh Look to your Desk365 Agent Portal

Ramya Balakrishnan
May 13, 2025 May 13, 2025

Over the past few years, we’ve focused on making the Desk365 Agent Portal intuitive, fast, and highly functional. We’ve always...

Help Desk

Zendesk Ticketing System: Key Insights for Your Decision

Suvedha Balasubramanian
May 12, 2025 May 12, 2025

Zendesk is a smart and easy-to-use customer support platform that helps businesses stay on top of customer inquiries. With its...

Product Updates

Desk365 Product Updates – May 2025

Ramya Balakrishnan
May 10, 2025 May 10, 2025

Month beginnings are busy at Desk365, because that’s when we’re releasing new features and improvements. From editing announcements and personalizing...

ITSM

9 Best HubSpot Service Hub Alternatives for Businesses in 2026

Suvedha Balasubramanian
May 5, 2025 May 5, 2025

If you’ve ever used HubSpot’s Service Hub, you might appreciate the constant updates and improvements the platform undergoes. HubSpot is...

Customer Service

AI in Customer Service: The Key to Future-Ready Support

Suvedha Balasubramanian
April 28, 2025 April 28, 2025

AI is rapidly becoming a vital part of how companies deliver customer service, and it’s changing the game in a...

Help Desk

Freshdesk vs Freshservice: What’s the Real Difference?

Ramya Balakrishnan
April 25, 2025 April 25, 2025

In today’s fast-paced digital world, customer expectations are at an all-time high. Whether it’s lightning-fast support, seamless self-service, or personalized...