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Every support ticket needs attention, but not every support ticket needs it right now. A company-wide outage, software installation request and a printer issue may all enter your help desk within minutes of each other. Treating them with the same level of urgency can slow
Ramya Balakrishnan
A year ago, customer support felt like being stuck in a repetitive cycle. Teams were overwhelmed, spending a huge chunk...
Ramya Balakrishnan
Following the sneak peek we shared earlier, we’re excited to share more details about the visual refresh we’ve rolled out...
Suvedha Balasubramanian
If you’re searching for an easy-to-use ticketing tool to manage IT support and service requests, you’ve probably come across ServiceNow....
Ramya Balakrishnan
If you’re exploring helpdesk solutions for your support team, HubSpot Service Hub may seem like a logical next step, especially...
Ramya Balakrishnan
Over the past few years, we’ve focused on making the Desk365 Agent Portal intuitive, fast, and highly functional. We’ve always...
Suvedha Balasubramanian
Zendesk is a smart and easy-to-use customer support platform that helps businesses stay on top of customer inquiries. With its...
Ramya Balakrishnan
Month beginnings are busy at Desk365, because that’s when we’re releasing new features and improvements. From editing announcements and personalizing...
Suvedha Balasubramanian
If you’ve ever used HubSpot’s Service Hub, you might appreciate the constant updates and improvements the platform undergoes. HubSpot is...
Suvedha Balasubramanian
AI is rapidly becoming a vital part of how companies deliver customer service, and it’s changing the game in a...
Ramya Balakrishnan
In today’s fast-paced digital world, customer expectations are at an all-time high. Whether it’s lightning-fast support, seamless self-service, or personalized...
Suvedha Balasubramanian
When it comes to managing IT services, two big names often come up: ServiceNow and Jira Service Management. Both are...
Suvedha Balasubramanian
Are you searching for an easy-to-use yet powerful tool to manage tickets and tasks without the hassle of complex software?...
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