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Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

Blog Series 3

5 Lessons from F1 to Build a Knowledge Base People Actually Use

Dheesha Manigandan July 24, 2026

If you’ve ever observed Formula 1, you’ll know that every successful race begins long before the lights go out. Not each split-second decision in a race is made in the heat of the moment. They’re built on months of preparation, race strategies, engineering notes, historical data and lessons learned from previous laps. Building a successful knowledge

Previous Blogs

ITSM

11 Key ServiceNow Features in 2026 [+ Pros and Cons Breakdown]

Suvedha Balasubramanian
August 7, 2025 August 7, 2025

Managing IT services efficiently is essential for keeping everything running smoothly. From tracking incidents and automating workflows to improving collaboration...

ITSM

7 Best Freshservice Alternatives for Businesses in 2026

Suvedha Balasubramanian
August 4, 2025 August 4, 2025

As businesses grow and their IT needs evolve, many will eventually look for Freshservice alternatives. While Freshservice is a solid...

Help Desk

How to Create a Ticketing System in Azure DevOps?

Suvedha Balasubramanian
July 28, 2025 July 28, 2025

Tired of switching between tools just to track bugs, service requests, or internal tasks? If you’re already using Azure DevOps...

Product Updates

Desk365 Product Updates – July 2025

Ramya Balakrishnan
July 25, 2025 July 25, 2025

At Desk365, we’re all about helping you work faster, stay organized, and deliver stellar support experiences. Over the past few...

ITSM

Freshservice Pricing 2026: The Complete Guide

Suvedha Balasubramanian
July 25, 2025 July 25, 2025

If you’re on the hunt for an IT service management (ITSM) solution, there’s a good chance you’ve come across Freshservice—Freshworks’...

ITSM

Freshservice Reviews – Features, Pros and Cons

Ramya Balakrishnan
July 24, 2025 July 24, 2025

Let’s be honest — picking the right ITSM tool isn’t easy. Everyone’s promising “seamless ticketing,” “powerful automations,” and “AI magic,”...

Help Desk

How to choose the right helpdesk

Ranjani Raghupathi
July 24, 2025 July 24, 2025

If you go to G2 and choose ‘helpdesk’ as your software category, the page throws up 457 listings (as on...

Customer Service

What is Customer Service?

Ramya Balakrishnan
July 11, 2025 July 11, 2025

Let’s be honest, no matter what industry you’re in, you’ve probably heard the term customer service thrown around more times...

Help Desk

Desk365 vs Zendesk: Which is the Best Pick for 2026?

Suvedha Balasubramanian
July 8, 2025 July 8, 2025

When it comes to customer support, Zendesk has long been a dominant force, offering a comprehensive suite of tools designed...

Customer Service

Top 7 Customer and Client Portal Software in 2026

Suvedha Balasubramanian
July 7, 2025 July 7, 2025

Let’s face it — managing client relationships can sometimes feel like juggling. Emails, phone calls, meetings, and endless files can...

Help Desk

10 Best Kustomer Alternatives for Smarter Customer Support in 2026

Ramya Balakrishnan
July 4, 2025 July 4, 2025

Delivering quality customer support isn’t just a priority — it’s a necessity. A 2021 study revealed that 59% of customers...

Help Desk

Top 5 SuperOps Alternatives for Businesses in 2026

Suvedha Balasubramanian
June 30, 2025 June 30, 2025

If you’re using SuperOps or considering it, you’re probably already familiar with its promise as a modern all-in-one platform for...