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If you work in IT or customer support and you’ve been tasked with finding and presenting a new help desk software for your team, this article is for you. You probably fit one of two types: A. you already have
Suvedha Balasubramanian
When evaluating a helpdesk platform, pricing is only one part of the decision. The number of agents, ticket volume, features...
Ranjani Raghupathi
At Desk365, we love launching new features. What we love more is upleveling existing features so they’re constantly evolving to...
Ramya Balakrishnan
A year ago, customer support felt like being stuck in a repetitive cycle. Teams were overwhelmed, spending a huge chunk...
Ramya Balakrishnan
Following the sneak peek we shared earlier, we’re excited to share more details about the visual refresh we’ve rolled out...
Suvedha Balasubramanian
If you’re searching for an easy-to-use ticketing tool to manage IT support and service requests, you’ve probably come across ServiceNow....
Ramya Balakrishnan
If you’re exploring helpdesk solutions for your support team, HubSpot Service Hub may seem like a logical next step, especially...
Ramya Balakrishnan
Over the past few years, we’ve focused on making the Desk365 Agent Portal intuitive, fast, and highly functional. We’ve always...
Suvedha Balasubramanian
Zendesk is a smart and easy-to-use customer support platform that helps businesses stay on top of customer inquiries. With its...
Ramya Balakrishnan
Month beginnings are busy at Desk365, because that’s when we’re releasing new features and improvements. From editing announcements and personalizing...
Suvedha Balasubramanian
If you’ve ever used HubSpot’s Service Hub, you might appreciate the constant updates and improvements the platform undergoes. HubSpot is...
Suvedha Balasubramanian
AI is rapidly becoming a vital part of how companies deliver customer service, and it’s changing the game in a...
Ramya Balakrishnan
In today’s fast-paced digital world, customer expectations are at an all-time high. Whether it’s lightning-fast support, seamless self-service, or personalized...
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