If you’re looking to compare customer support platforms, HappyFox might be on your radar. With its easy-to-use ticketing system and powerful automation features, it’s a solid choice for teams of all sizes. But like any tool, it’s important to weigh the costs and benefits.
HappyFox offers several pricing plans, each packed with features designed to make your support operations more efficient. Whether you’re managing a small team or overseeing a large support department, there’s flexibility to suit your needs.
In this guide, we’ll break down HappyFox’s pricing structure and see how it compares to other platforms in the market. This way, you can make an informed decision on whether it’s the right fit for your team’s goals and budget.
Breakdown of HappyFox pricing
HappyFox offers a range of pricing options to suit businesses of different sizes and support needs. Whether you’re a small team just starting out or a large enterprise requiring advanced features, HappyFox has something to meet your goals. Here’s a breakdown of the available plans:
1. Basic Plan – $24/agent/month
Target audience: Small teams or startups that need essential help desk features.
Key features:
Unlimited tickets
Omnichannel ticket creation
SLA management
Knowledge base
Single sign-on (SSO)
This plan covers the basic functionality you’d need to get started with handling customer support tickets.
2. Team Plan – $49/agent/month
Target audience: Teams that need more customization and features for managing support.
Key features:
Everything in the basic plan, plus:
Multi-brand helpdesk
Custom email & domain
Custom roles & permissions
Custom ticket queues
24/5 email support
EU data center hosting
Great for teams who want more control over the help desk and need to support multiple brands or workflows.
3. Pro Plan – $99/agent/month
Target audience: Growing businesses needing more advanced support automation and scalability.
Key features:
Everything in the team plan, plus:
Proactive agent collision detection
Task management
Asset management
Scheduled tickets
IP-based restrictions
Load-balanced ticket assignment
Password policy management
24/7 email support
Uptime SLA
Perfect for businesses scaling quickly that need automation and more control over tickets and agents
4. Enterprise Pro Plan – Contact sales
Target audience: Large teams or enterprises requiring full customization, security, and reporting.
Key features:
Everything in the pro plan, plus:
Agent scripting
2 TB attachment storage
All-time reporting history
Advanced audit logs
Priority support
Best for large enterprises that require a highly customized and secure help desk with detailed reporting and historical data.
Unlimited Agent Plans
These plans are designed for larger teams or enterprises that need to handle a large volume of tickets, more customization, and more advanced features.
1. Growth Plan – $1,999/month
Target audience: Teams dealing with high ticket volumes.
Key features:
Includes 150,000 tickets per year.
More customization options, including increased ticket handling and custom fields.
2. Scale Plan – $3,999/month
Target audience: Larger teams or businesses with even higher ticket volumes.
Key features:
Includes 200,000 tickets per year.
Additional custom fields (e.g., more ways to categorize tickets and data).
3. Scale Plus Plan – $5,999/month
Target audience: Enterprises with very high ticket volumes and need for extensive customization.
Key features:
Includes 250,000 tickets per year.
Increased capacity for custom fields and additional customization options.
4. Ultimate Plan – Contact sales
Target audience: Very large businesses that need maximum ticket handling capabilities.
Key features:
Includes 500,000 tickets per year.
The highest number of custom fields and the most extensive customization options are available.
| Plan | Price (per agent/month) | Key Features |
|---|---|---|
| Basic | $29 | Essential help desk features for small teams |
| Team | $49 | Multi-brand support and advanced customization |
| Pro | $69 | Enhanced automation and security features |
| Enterprise PRO | $89 | Advanced reporting and dedicated support |
| Growth (Unlimited) | $1,499/month | High ticket volume support with extensive customization |
| Scale (Unlimited) | $1,999/month | Increased ticket and custom field capacity |
| Scale Plus (Unlimited) | $2,499/month | Further expanded ticket and custom field capacity |
| Ultimate (Unlimited) | $4,999/month | Maximum ticket volume and custom field capacity with top-tier support |
Save up to 80% of your customer support cost with Desk365!
Desk365 offers a comprehensive set of features starting at $12. It’s an affordable and effective solution that can meet your ticketing system needs without breaking the bank.
Omni-Channel
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Support Portal
- Web Form/Web Widget
- Unified Inbox
Process Automation
- Workflow Automation
- Multiple Business Hours
- Custom Response Templates
- Canned Responses
- Tasks/To-do Lists
- 'Share To' Tickets
- Time Tracking
- SLA Management & Business Hours
- SLA Reminders & Escalations
- Multiple SLAs
- SLAs in Automations
Ticket Management
- Change/Approval Management
- Round Robin Ticket Assignments
- Load Based Ticket Assignments
- Ticket Watchers
- Multiple Groups/Departments
- Draft with AI
- AI Agent
- Collision Detection
- Closure Rules
- Knowledge Base
Data & Analytics
- Customer Surveys & Reports
- Ticket Trend Reports
- Productivity/SLA Reports
- Export Data
- Scheduled Reports
- Import Data
Customization
- Custom Email Servers
- Custom Domain
- Custom Ticket Fields
- Custom Forms
- Custom Roles
- Custom Reports & Graphs
- Remove Desk365 Branding
Integrations
- Entra ID Single Sign-on
- Microsoft Entra ID Sync
- API Access
- Web-hooks
- Power Automate Connector
- Microsoft 365 Copilot Plugin
Support
- Free Setup and Installation
- Priority Support
Switch to a better Ticketing System now!
Comparison of Desk365 and HappyFox
The comparison between Desk365 and HaapyFox involves examining key features, pricing, and overall value each platform offers to businesses aiming to optimize their customer support operations
| Feature | Desk365 | HappyFox |
|---|---|---|
| Native MS Teams Ticketing | Yes, native integration for seamless ticketing | No, requires third-party integrations |
| Ease of Setup | Quick setup with minimal configuration required | Requires more setup, especially for advanced customization |
| Pricing | Cost-effective, starting at $12 per agent/month | More expensive, starting at $29 per agent/month |
| Automation | Strong automation and AI-powered ticket routing | Robust automation, but AI features are less advanced |
| Integrations | Seamless MS Teams integration, supports other tools | Integrates with MS Teams and other tools, but requires higher-tier plans |
| Customization | High customization with workflows and reports | Deep customization, better for complex setups |
| Customer Support | 24/7 support through multiple channels | 24/7 support on higher-tier plans |
| Best For | Affordable, small to medium businesses looking for an easy-to-use solution | Businesses needing deep customization and more advanced features |
Why Desk365 is better than HappyFox?
1. Pricing
“I wish some features were more flexible, and I could get even more people on it if it were a bit cheaper.”
Source: G2
Desk365 is recognized for its cost-effectiveness, offering plans starting at $12 per agent per month, making it accessible for small to mid-sized businesses.
HappyFox has a more complex pricing structure, with agent-based plans starting at $29 per agent per month and unlimited agent plans beginning at $1,499 per month.
3. Automation and AI capabilities
Desk365 incorporates AI-powered features such as AI Agent, Knowledge Base generator, and , enhancing agent productivity.
HappyFox provides robust automation tools like smart rules and proactive agent collision detection, but its AI capabilities are not as advanced as those offered by Desk365.
4. Microsoft Teams ticketing system
- Desk365: Offers a native MS Teams ticketing system, making it easy to set up and cost-effective. It integrates seamlessly with MS Teams, allowing businesses to create and manage tickets directly within the platform.
- HappyFox: Feature-rich but requires third-party integrations for MS Teams ticketing. It’s more suited for businesses needing deep customization, but its pricing can be expensive for small to mid-sized businesses.
5. Reporting and analytics
Desk365 provides real-time reporting and analytics, offering customizable dashboards and insights to track ticket resolution times, agent performance, and customer satisfaction.
HappyFox offers detailed reporting capabilities, but some users have noted that accessing advanced reports may require higher-tier plans.
6. Customer support
“Bad customer service. Ridiculous email response times. Failure to have a negative feedback process in place. HappyFox treats you like you’re just another sale. Undervalues you as a customer. Generic responses. Impersonal service (when you actually receive it).”
Source: Capterra
Desk365 is commended for its responsive and helpful customer support, available 24/7 through various channels, ensuring timely assistance for users.
HappyFox provides customer support through email, phone, and live chat, with 24/7 support available on higher-tier plans.
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