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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

5 Lessons from F1 to Build a Knowledge Base People Actually Use

Dheesha Manigandan July 24, 2026

If you’ve ever observed Formula 1, you’ll know that every successful race begins long before the lights go out. Not each split-second decision in a race is made in the heat of the moment. They’re built on months of preparation, race strategies, engineering notes, historical data and lessons learned from previous laps. Building a successful knowledge

Product Updates

Desk365 UI Refresh, Part One: What’s New Across the Portal

Ramya Balakrishnan
May 24, 2025 May 24, 2025

Following the sneak peek we shared earlier, we’re excited to share more details about the visual refresh we’ve rolled out...

ITSM

ServiceNow Ticketing Tool: What to Know Before Choosing?

Suvedha Balasubramanian
May 16, 2025 May 16, 2025

If you’re searching for an easy-to-use ticketing tool to manage IT support and service requests, you’ve probably come across ServiceNow....

ITSM

HubSpot Service Hub Pricing – Is It Worth It?

Ramya Balakrishnan
May 16, 2025 May 16, 2025

If you’re exploring helpdesk solutions for your support team, HubSpot Service Hub may seem like a logical next step, especially...

Product Updates

Coming Soon: A Fresh Look to your Desk365 Agent Portal

Ramya Balakrishnan
May 13, 2025 May 13, 2025

Over the past few years, we’ve focused on making the Desk365 Agent Portal intuitive, fast, and highly functional. We’ve always...

Help Desk

Zendesk Ticketing System: Key Insights for Your Decision

Suvedha Balasubramanian
May 12, 2025 May 12, 2025

Zendesk is a smart and easy-to-use customer support platform that helps businesses stay on top of customer inquiries. With its...

Product Updates

Desk365 Product Updates – May 2025

Ramya Balakrishnan
May 10, 2025 May 10, 2025

Month beginnings are busy at Desk365, because that’s when we’re releasing new features and improvements. From editing announcements and personalizing...

ITSM

9 Best HubSpot Service Hub Alternatives for Businesses in 2026

Suvedha Balasubramanian
May 5, 2025 May 5, 2025

If you’ve ever used HubSpot’s Service Hub, you might appreciate the constant updates and improvements the platform undergoes. HubSpot is...

Customer Service

AI in Customer Service: The Key to Future-Ready Support

Suvedha Balasubramanian
April 28, 2025 April 28, 2025

AI is rapidly becoming a vital part of how companies deliver customer service, and it’s changing the game in a...

Help Desk

Freshdesk vs Freshservice: What’s the Real Difference?

Ramya Balakrishnan
April 25, 2025 April 25, 2025

In today’s fast-paced digital world, customer expectations are at an all-time high. Whether it’s lightning-fast support, seamless self-service, or personalized...