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Frameworks, processes, and technology can give a support team structure, but they do not always tell the full story. The real challenge lies in applying them in ways that make sense for the people, teams, and businesses they are meant
Ranjani Raghupathi
At Desk365, we love launching new features. What we love more is upleveling existing features so they’re constantly evolving to...
Ramya Balakrishnan
A year ago, customer support felt like being stuck in a repetitive cycle. Teams were overwhelmed, spending a huge chunk...
Ramya Balakrishnan
Following the sneak peek we shared earlier, we’re excited to share more details about the visual refresh we’ve rolled out...
Suvedha Balasubramanian
If you’re searching for an easy-to-use ticketing tool to manage IT support and service requests, you’ve probably come across ServiceNow....
Ramya Balakrishnan
HubSpot Service Hub is HubSpot’s customer service platform, designed to help businesses manage customer support, ticketing, help desk operations, knowledge...
Ramya Balakrishnan
Over the past few years, we’ve focused on making the Desk365 Agent Portal intuitive, fast, and highly functional. We’ve always...
Suvedha Balasubramanian
Zendesk is a smart and easy-to-use customer support platform that helps businesses stay on top of customer inquiries. With its...
Ramya Balakrishnan
Month beginnings are busy at Desk365, because that’s when we’re releasing new features and improvements. From editing announcements and personalizing...
Suvedha Balasubramanian
If you’ve ever used HubSpot’s Service Hub, you might appreciate the constant updates and improvements the platform undergoes. HubSpot is...
Suvedha Balasubramanian
AI is rapidly becoming a vital part of how companies deliver customer service, and it’s changing the game in a...
Ramya Balakrishnan
TL;DR: Freshdesk vs Freshservice Freshdesk is built to support customers. Freshservice is built to support employees. Both start at $19...
Suvedha Balasubramanian
When it comes to managing IT services, two big names often come up: ServiceNow and Jira Service Management. Both are...
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