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Helpdesk trends 2026

Helpdesk Trends 2026: 5 Shifts Redefining Support Teams

Ranjani Raghupathi January 30, 2026

In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the last decade, I’ve seen: The market explode to 400+ helpdesk vendors Countless David vs. Goliath battles play out Platforms rise, plateau, and quietly disappear Campaigns,

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