Tidio is a customer support platform that helps businesses connect with their customers through live chat, chatbots, and email. When it comes to pricing, Tidio offers a range of plans to fit different business needs, from small startups to larger companies.
Whether you’re just looking for a simple way to communicate with customers or need more advanced features as your business grows, Tidio has flexible options to choose from. Let’s dive into the pricing plans and find the best fit for you.
Overview of Tidio
Tidio is a customer communication platform that brings together live chat, AI chatbots, and multichannel messaging to help businesses interact with their website visitors more efficiently.
It’s especially known for its user-friendly interface, making it easy to set up and use without any technical skills. With Tidio, businesses can manage conversations from their website, Facebook Messenger, Instagram, and email—all in one unified dashboard.
Its AI-powered chatbots are highly customizable and can automate customer support, generate leads, answer frequently asked questions, and even assist with sales, helping reduce the workload on human agents.
Designed with small to medium-sized businesses in mind, Tidio offers a range of tools like real-time visitor tracking, canned responses, and mobile app access, making it easy for support teams to stay responsive even on the go. It integrates smoothly with platforms like Shopify, WordPress, and Zapier, which makes it a favorite among e-commerce stores.
Tidio also offers a free plan with essential features, making it accessible to startups, while its paid plans unlock more advanced automation and team collaboration capabilities. Overall, Tidio is a powerful yet approachable solution for businesses that want to improve customer engagement without investing in complex or expensive software.
Read more – Top Tidio alternatives in 2025
Tidio pricing: The complete breakdown
Here’s a comprehensive breakdown of Tidio’s pricing tiers,
Free plan
Cost: $0/month
Features:
Up to 10 live chat agents
50 conversations per month
100 unique chatbot flows per month
Integrations with Messenger, Instagram, and WhatsApp
Access to third-party app integrations
Mobile and desktop apps
Ideal for: Small businesses or those just starting out.
Paid plans
1. Starter plan
Cost: $29/month (billed annually)
Features:
Up to 100 conversations per month
Basic analytics
Live visitors list
Operating hours setup
Live chat support
50 Lyro AI conversations
100 chatbot flow visitors
Ideal for: Small businesses aiming to enhance customer service.
2. Growth plan
Cost: $59/month (billed annually)
Features:
Up to 250 conversations per month
Advanced analytics
Additional chatbot flow visitors
Option to remove Tidio branding
Enhanced AI features
Ideal for: Growing businesses requiring more robust support tools.
3. Plus plan
Cost: Starts at $749/month (billed annually)
Features:
Customizable conversation limits
Premium support
Dedicated Success Manager
Multisite support
Multilingual capabilities
OpenAPI access
Up to 5,000 Lyro AI conversations
Tailored chatbot flow visitor limits
Ideal for: Medium to large enterprises needing advanced features.
4. Premium plan
Cost: Starts at $2,999/month (billed annually)
Features:
Unlimited conversations
Guaranteed 50% AI resolution rate
Priority service
Super admin role capabilities
Advanced analytics tools
Managed Lyro AI service
Up to 10,000 Lyro AI conversations
Custom chatbot flow visitor limits
Ideal for: Large enterprises with extensive customer service operations.
Additional add-ons
- Lyro AI Agent: Starts at $39/month for 50 conversations, with pricing increasing based on volume.
- Chatbot flows: Starts at $29/month for 2,000 unique visitors, with higher tiers available for larger needs.
- Custom branding: Available as an add-on in certain plans.
Comparison of Desk365 and Tidio
| Feature | Tidio | Desk365 |
|---|---|---|
| Target Audience | Small to medium-sized businesses, especially e-commerce. | Small to medium-sized businesses. |
| Core Functionality | Live chat, AI-powered chatbot, messaging, and automation. | AI-driven ticketing system, approval workflows, omnichannel support (Microsoft Teams, web widget, email, social media). |
| AI Capabilities | Advanced AI chatbot with natural language processing. | AI-powered ticketing system with automated summaries and context-aware responses. |
| Chatbot | Yes, AI-powered chatbot with automated workflows. | No chatbot. |
| Ticketing System | Basic ticketing functionality through live chat interactions. | Advanced ticketing system with AI-driven automation and approval workflows. |
| Omnichannel Support | Yes, supports live chat, email, and social media messaging. | Yes, supports email, chat, and social media messaging. |
| Integrations | Shopify, WordPress, Messenger, email, and other e-commerce platforms. | Microsoft 365 integration, email, chat, and social media. |
| Customization | Customizable chatbot workflows, notifications, and live chat. | Customizable approval workflows and ticketing system. |
| Ease of Use | Highly intuitive and easy to set up with minimal training. | Fast setup with minimal training. |
| Pricing | Free plan available; Paid plans start at $24.17/month. | Starts at $12/user/month when billed annually. |
| Free Trial | 7-day free trial with full feature access. | 21-day free trial with full feature access. |
| Support Channels | Email, live chat, and social media support. | Email, live chat, and social media support. |
| Automation & Workflows | Strong automation for handling chats, workflows, and notifications. | Advanced workflows, especially for ticket management, with approval processes. |
| Reporting & Analytics | Basic analytics on user interactions and chatbot performance. | Advanced analytics and reporting for ticketing, support team performance, and more. |
| Mobile App | Yes, mobile app available for on-the-go communication. | Yes, mobile app available for managing tickets and support tasks. |
| Multilingual Support | Yes, supports multiple languages for chat and chatbot interactions. | Yes, supports multiple languages for ticket management and communication. |
| User Interface | User-friendly and visually appealing, optimized for quick setup. | Fast and efficient interface, more focused on ticketing management. |
| Best For | E-commerce businesses, small to medium-sized businesses seeking chatbot and live chat features. | AI-powered ticketing, Microsoft 365-based businesses, companies needing advanced ticketing and approval workflows. |
| Advanced Ticketing System | Basic ticketing functionality through live chat interactions. | Advanced ticketing system with AI-driven automation and approval workflows. |
| Approval Workflows | No advanced approval workflows. | Customizable approval workflows and ticketing system. |
| Ticket Management & Automation | Limited automation for ticket management. | AI-powered ticketing system with automated ticket summaries and context-aware responses. |
| Advanced Reporting & Analytics | Basic analytics on user interactions and chatbot performance. | Advanced analytics and reporting for ticketing, support team performance, and more. |
| Microsoft 365 Integration | No integration with Microsoft 365. | Deep integration with Microsoft 365, enhancing collaboration and workflows. |
Why Desk365 is the better choice?
Desk365 can be a better choice than Tidio for businesses that prioritize structured, long-term customer support with the added power of AI-driven productivity.
While Tidio excels at live chat and chatbot automation—ideal for instant interactions and lead generation—it’s more tailored to quick sales conversations rather than in-depth customer service.
In contrast, Desk365 is designed as a full-featured helpdesk system with strong ticketing capabilities, workflow automation, and service-level agreement (SLA) tracking, making it a smarter fit for businesses that need to manage ongoing customer issues over email, Microsoft Teams, and web forms.
Omni-Channel
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Support Portal
- Web Form/Web Widget
- Unified Inbox
Process Automation
- Workflow Automation
- Multiple Business Hours
- Custom Response Templates
- Canned Responses
- Tasks/To-do Lists
- 'Share To' Tickets
- Time Tracking
- SLA Management & Business Hours
- SLA Reminders & Escalations
- Multiple SLAs
- SLAs in Automations
Ticket Management
- Change/Approval Management
- Round Robin Ticket Assignments
- Load Based Ticket Assignments
- Ticket Watchers
- Multiple Groups/Departments
- Draft with AI
- AI Agent
- Collision Detection
- Closure Rules
- Knowledge Base
Data & Analytics
- Customer Surveys & Reports
- Ticket Trend Reports
- Productivity/SLA Reports
- Export Data
- Scheduled Reports
- Import Data
Customization
- Custom Email Servers
- Custom Domain
- Custom Ticket Fields
- Custom Forms
- Custom Roles
- Custom Reports & Graphs
- Remove Desk365 Branding
Integrations
- Entra ID Single Sign-on
- Microsoft Entra ID Sync
- API Access
- Web-hooks
- Power Automate Connector
- Microsoft 365 Copilot Plugin
Support
- Free Setup and Installation
- Priority Support
Switch to a better Ticketing System now!
Desk365 is ideal for businesses that need a cost-effective, user-friendly solution with advanced automation, easy onboarding, and comprehensive support at a lower entry cost. It’s perfect for growing companies and small to medium-sized teams.
Sign up for a 21-day free trial with Desk365 today and discover how it can elevate your customer support to new heights.
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