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Experts love to talk about agent efficiency in customer support: more automations, AI to assist agents, macros, SLAs, we’ve heard them all. However, there’s an invisible time drain that doesn’t show up in your performance reports or productivity dashboards. It’s
Customer service management (CSM) involves ensuring that customers’ needs are met efficiently and effectively. It encompasses various strategies, technologies, and...
SharePoint is a go-to tool for over 200 million users, offering a wide range of features for collaboration and productivity....
60% of consumers say that quick resolution times are critical to their experience with a company. This stat shows that...
Have you ever experienced the frustration of missing important emails or struggling to keep your customers satisfied? If these challenges...
Do you provide your customers with a great experience when they reach out for help? Is your customer service team...
Helpdesk software is essential for businesses aiming to maintain customer satisfaction in today’s fast-paced world where customers expect swift responses....
If you find yourself overwhelmed by Microsoft Teams notifications, you’re not alone. On the flip side, if you’re not receiving...
Dealing with automation doesn’t have to be tough. If you’ve ever felt overwhelmed trying to get your work processes to...
The core objective of a helpdesk is to provide quick and effective customer support. To achieve this, streamlined processes, strong...
We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to...
Frustrated with your carefully crafted email campaigns landing in the dreaded spam folders? You’re not alone. Today’s inboxes are bombarded...
As we step into 2024, Desk365 is thrilled to announce our second set of game-changing product updates designed to enhance...
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