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If you’ve ever tried to measure how well your customer support team is doing, you probably started with the basics,...
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Earlier this month, Zendesk announced the retirement of Zendesk Sell — their sales CRM product, effective August 31, 2027. While...
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If you’ve ever worked in customer service, sales, or marketing, you know this: not all customers are created equal. Some...
If you’ve ever worked in customer service, you know exactly what it feels like to deal with that one customer....
You’ve probably heard this line before: “We stand out because of our amazing product.” And sure, having a great product...
Let’s be honest, no matter what industry you’re in, you’ve probably heard the term customer service thrown around more times...
As a business, providing excellent service means not only delivering on promises but also handling mishaps with grace and empathy....
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