Streamline facility management with Desk365’s helpdesk solution 

Efficiently track, assign, and resolve maintenance and facility support requests – all from one platform. 

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Trusted by 7,000+ businesses around the world

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Why facility management needs a Helpdesk

Managing facilities means handling everything from leaky faucets to IT maintenance. Desk365 ensures that instead of chasing requests through emails or calls, you: 

Convert issues into tracked tickets

Assign tasks instantly to the right team

Keep tabs on asset history and maintenance timelines 

Schedule preventive work before problems escalate

A full-featured helpdesk platform

Effective Ticket Management

  • Automate assignment via rules (e.g. based on asset type or urgency)
  • Prioritize critical issues to improve response times
  • Use a unified inbox for concise communication and full visibility

Real-Time Notifications & Updates

  • Agents and end-users receive alerts via email or Teams when tickets are created or updated
  • Keeps stakeholders in sync and avoids workflow gaps

Knowledge Base & Self-Service

  • Build internal guides for recurrent facility issues (e.g., equipment reset steps)
  • Enable users to resolve common problems via FAQ, reducing ticket volume

Reporting & Insights

  • Track request volume, resolution times, and recurring issues
  • Identify bottlenecks and allocate resources efficiently

And more...

With automations, SLAs, Round Robin, change management, and most importantly our AI-agent, the Desk365 ticketing system is a power-packed helpdesk. 

  • Restrict sensitive information to certain roles, teams, or companies.
  • Share the right content with the right people, such as internal policies for managers or technical docs for engineering teams.

Learn more about our features

Built for facilities teams

Teams Integration

Capture requests directly from Microsoft Teams, preserving context and speeding up ticket capture.

Mobile Access

Agents can update and resolve tickets on-the-go via mobile or Teams bot. 

Custom Workflows

Build forms and fields to capture repair urgency, location, department—your way.

Dedicated SLAs & Escalations:

Tailored SLA policies for emergency vs. routine maintenance tasks.

Frequently asked questions

You can log recurring issues as templates and schedule ticket creation in advance with automation.

You can send real-time notifications via email or Teams. Escalations can be automated if issues go unresolved within SLA. 

Absolutely. Desk365 is user-friendly and intuitive, with minimal onboarding. Agents can quickly adopt ticketing and response workflows.

Yes. You can share tickets or notify external contacts via email, or configure guest access using custom roles.

Yes. Desk365 integrates via APIs or Power Automate with asset systems and scheduling tools to streamline maintenance workflows. 

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt."

Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk .

Jugal Piplani

Technical Solutions Manager, Gapcloud

"Highly Recommend."

Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend.

Jessica Harrison

Sr. Associate, Christopher Consultants, Ltd.

"They really make you feel they are part of your team."

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Industry

Biotechnology

"A very good system all round."

After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.

Andy Roberts

Network & Communications Support Specialist, CSG

"Truly an outstanding product with a knowledgeable, prompt and courteous staff."

We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. 

Ryan Geiler

IT Director, Community Medical Center

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Industry

Oil and energy

"Desk365 has plenty of features which we love to use."

“Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets.”

Jan Schwärzel

CTO, ComSet AG

"Teams integration is fantastic!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Industry

Farming

Why choose Desk365 ?

Customers who choose Desk365 feel the difference. Built for and by customers, every feature, every detail is crafted so our users’ lives are simplified. 

Set up in minutes

Migrate, onboard, and get started with your new helpdesk almost instantly.  

Support that goes the extra mile

Have questions? Need help? Desk365 is committed to real human support and providing true resolution.

Easy to use

Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers.  

Highest ROI and product value

Reduce costs and increase agent productivity from day 1 so your business sustains growth.

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No credit card required.

Security, Safety and Compliance

  • At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.

  • To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.

  • We are SOC 2 Type 2 Certified and GDPR compliant.
Desk365 - AI-powered ticketing for teams of all sizes

Start Your Free Trial Today 

Desk365 isn’t a generic helpdesk. We’re built for the evolving needs of facility teams. From automating ticket workflows to enabling self-service and delivering operational visibility, it’s a solution designed to keep your buildings and equipment running smoothly. 

Need a walkthrough? Request a demo from our product experts. 

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