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Service management has evolved significantly over the past three decades. What once focused primarily on resolving issues and keeping IT services running has gradually shifted towards proactive support, customer experience, and delivering greater value to the business. In this edition
Anand Raju
70% of customers expect connected, seamless processes across teams, meaning businesses need to break down silos in communication. Effective communication...
Suvedha Balasubramanian
Ever had one of those mornings where everything seems to fall apart at once?Your website is down, customers are flooding...
Ramya Balakrishnan
Now that Halloween is done, it’s that time of the year to gear up for Thanksgiving, Black Friday, Christmas, and...
Suvedha Balasubramanian
TL;DR Desk365: Best for IT teams using Microsoft 365 and Microsoft Teams for centralized internal IT support. Freshservice: Best for...
Ramya Balakrishnan
If you’ve ever tried to measure how well your customer support team is doing, you probably started with the basics,...
Suvedha Balasubramanian
Most teams lock in next year’s software budget in December, and Black Friday is the one week when annual SaaS...
Suvedha Balasubramanian
Customer service is people work. Some days you end a shift smiling because you solved something that really mattered. Other...
Ramya Balakrishnan
We’re back with the second set of October updates, bringing even more ways to make your helpdesk smarter, faster, and...
Ramya Balakrishnan
Running customer support is easy when you’re small. You have a few calls a day, maybe a shared inbox, and...
Suvedha Balasubramanian
If you’ve ever managed a shared inbox or customer support channel, you’ve probably heard of Front, the email collaboration tool...
Ranjani Raghupathi
For a long time, the word helpdesk was synonymous with IT. Password resets, system outages, software troubleshooting – if you...
Suvedha Balasubramanian
TL;DR: Best helpdesk software at a glance Desk365 is the best helpdesk software for small and mid-sized businesses that run...
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