How to do specific tasks in Desk365
Release notes and product updates
Setup guides that help you get started.
Managing customer contacts is an essential part of any helpdesk system. A helpdesk usually has multiple channels for customers to reach out to, such as Email, Phone, Microsoft Teams, Support Portal, Web Forms, and more. For instance, in your organization, it is possible that some users have an email address
https://www.youtube.com/watch?v=9kQ4u2hmIGM In today’s business landscape where every second counts, efficiency is key. As a modern helpdesk solution, Desk365 understands the importance of streamlining communication and improving response times. Support agents often face repetitive questions, despite the existence of a comprehensive knowledge base. Addressing these recurrent enquiries can be time-consuming, taking
As a modern helpdesk solution, Desk365 offers a range of features designed to help businesses manage customer enquiries and support requests efficiently. One of the key aspects of Desk365 is its robust reporting module, which provides users with valuable insights into their support operations. Desk365 offers three types of reports:
We’ve launched the mobile version of our product, allowing end-users to access the Customer Support Portal and support agents to access the Agent Portal directly from their mobile phones. This latest addition to Desk365’s software suite will enable customer service agents to efficiently manage and resolve customer queries and requests
https://www.youtube.com/watch?v=kguvH9z2DcU Exporting tickets from your helpdesk can be a valuable way to analyze and manage customer support data. It is also helpful for creating reports, tracking ticket volume data, sharing information with other team members, and identifying areas for further improvement in your support team operations. When you export tickets
https://www.youtube.com/watch?v=6XZ_6cYcJKw Using Desk365, you can create any number of custom ticket fields that can be included in ticket forms. There are ‘Default’ ticket fields like Subject, Priority, Status, Type, and more that are already part of Desk365. Other than the ‘Default’ fields you can also add customized fields that are
https://www.youtube.com/watch?v=6JIk418oA_w In Desk365, you can create and use multiple custom ticket forms according to your own needs. A ticket form is a set of predefined ticket fields for a specific service request. For example, you might need to collect different information for different workflows and having the same form for
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