How Tos

How to do specific tasks in Desk365

Updates & News

Release notes and product updates

Getting Started

Setup guides that help you get started.

How To: Create Contacts with Multiple Emails

Managing customer contacts is an essential part of any helpdesk system. A helpdesk usually has multiple channels for customers to reach out to, such as Email, Phone, Microsoft Teams, Support Portal, Web Forms, and more. For instance, in your organization, it is possible that some users have an email address

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How To: Create and Use Canned Responses in Desk365 In today’s business landscape where every second counts, efficiency is key. As a modern helpdesk solution, Desk365 understands the importance of streamlining communication and improving response times. Support agents often face repetitive questions, despite the existence of a comprehensive knowledge base. Addressing these recurrent enquiries can be time-consuming, taking

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How To: Use Reports in Desk365

As a modern helpdesk solution, Desk365 offers a range of features designed to help businesses manage customer enquiries and support requests efficiently. One of the key aspects of Desk365 is its robust reporting module, which provides users with valuable insights into their support operations. Desk365 offers three types of reports:

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How To: Export Tickets from Desk365 Exporting tickets from your helpdesk can be a valuable way to analyze and manage customer support data. It is also helpful for creating reports, tracking ticket volume data, sharing information with other team members, and identifying areas for further improvement in your support team operations. When you export tickets

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How To: Use Read Only Text Field in Desk365 Using Desk365, you can create any number of custom ticket fields that can be included in ticket forms. There are ‘Default’ ticket fields like Subject, Priority, Status, Type, and more that are already part of Desk365. Other than the ‘Default’ fields you can also add customized fields that are

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How To: Create Custom Ticket Forms In Desk365, you can create and use multiple custom ticket forms according to your own needs.  A ticket form is a set of predefined ticket fields for a specific service request. For example, you might need to collect different information for different workflows and having the same form for

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