Black Friday Offer: 10% off with promo code BF2022    Learn more

How Tos

How to do specific tasks in Desk365

Updates & News

Release notes and product updates

Getting Started

Setup guides that help you get started.

How to export tickets from Desk365

Exporting tickets from your helpdesk can be a valuable way to analyze and manage customer support data. It is also helpful for creating reports, tracking ticket volume data, sharing information with other team members, and identifying areas for further improvement in your support team operations. When you export tickets from

Read More »

How to use Read Only Text Field in Desk365

Using Desk365, you can create any number of custom ticket fields that can be included in ticket forms. There are ‘Default’ ticket fields like Subject, Priority, Status, Type, and more that are already part of Desk365. Other than the ‘Default’ fields you can also add customized fields that are more

Read More »

How to Create Custom Ticket Forms

In Desk365, you can create and use multiple custom ticket forms according to your own needs. A ticket form is a set of predefined ticket fields for a specific service request. For example, you might need to collect different information for different workflows and having the same form for different

Read More »

By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.