Search
microsoft teams ticketing system

Best Microsoft Teams Ticketing Apps in 2024

Microsoft Teams has emerged as a powerhouse, boasting over 270 million monthly active users who rely on its capabilities for communication and coordination. As businesses continue to leverage this platform, the integration of specialized tools such as ticketing apps has

Read More »

How to Resize Oversized Images in Microsoft Outlook?

Creating professional and visually appealing emails is crucial for effective communication, especially in a business setting. One common challenge many users face when using Microsoft Outlook is ensuring that images and signatures in emails are

Read More »
customer service management featured image

Customer Service Management – Why does your business need it?

Customer service management (CSM) involves ensuring that customers’ needs are met efficiently and effectively. It encompasses various strategies, technologies, and practices aimed at delivering exceptional service experiences. In today’s competitive business landscape, companies invest significantly

Read More »
Helpdesk

Top 15 Help Desk Ticketing System for 2024

Providing great customer service is essential for any business, but keeping up with customer inquiries can be a challenge. This is where a helpdesk ticketing system can make a big difference. Companies that use these

Read More »

The 10 Best Help Desk Software for 2024

Have you ever experienced the frustration of missing important emails or struggling to keep your customers satisfied? If these challenges sound familiar, you’re not alone. Many businesses face these obstacles, leading them to explore the

Read More »
14 Key Helpdesk Software Features

14 Key Helpdesk Software Features

Helpdesk software is essential for businesses aiming to maintain customer satisfaction in today’s fast-paced world where customers expect swift responses. According to a survey conducted by JeffToister 88% of customers expect a reply within an

Read More »
How to manage notifications in Microsoft teams

How to Manage Microsoft Teams Notifications?

If you find yourself overwhelmed by Microsoft Teams notifications, you’re not alone. On the flip side, if you’re not receiving any notifications when you should be, there’s definitely an issue. Or maybe you’re getting notifications,

Read More »
workflow automation

A Guide to use Microsoft Copilot in Power Automate

The necessity for automation in business operations has become more vital than ever before. Microsoft Power Automate acts as a potent cloud-based tool, that allows users to craft automated workflows connecting and optimizing tasks across

Read More »
Help desk metrics

The Top 12 Help Desk Metrics and Best Practices

The core objective of a help desk is to provide quick and effective customer support. To achieve this, streamlined processes, strong customer support systems, and detailed documentation are essential to empower your service team. Chaotic

Read More »
Soc 2 Type 2

Desk365 is now SOC 2 Type 2 Compliance Certified

We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to safeguarding our customers’ data privacy and security.  It’s a testament to our ongoing efforts to

Read More »

How to Improve Customer Service Response Times?

Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their satisfaction. “If you don’t care, your customer never will.” — Marlene Blaszczyk. A key part

Read More »

Product Updates – August 12, 2023

At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements include the rollout of closure rules, ability to add attachments

Read More »

Product Updates – August 05, 2023

We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail below: Additional Info in Time Entry We have introduced a new feature called ‘Additional Info,’ which

Read More »

UI/UX Enhancements– July 08, 2023

We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and convenience of using Desk365 platform. In this blog post, we will delve into the details

Read More »

17 Help Desk Best Practices for 2024

A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best practices are essential for any business that wants to deliver

Read More »

IT Support Levels: How L0, L1, L2, L3, L4 Support Tiers Work

The well-known business axiom “Customer is King” effectively summarizes the importance of prioritizing customer satisfaction. Customers typically hold high expectations for the support team. Responding promptly to their inquiries and swiftly resolving issues can significantly

Read More »

How to Use Microsoft Teams as a Help Desk

https://www.youtube.com/watch?v=TbIbdCdn6_A According to this Business of Apps article, the number of active users using Microsoft Teams saw a huge rise during the pandemic from 75 million in April 2020 to 270 million users in 2022,

Read More »
microsoft teams ticketing system

Best Microsoft Teams Ticketing Apps in 2024

Microsoft Teams has emerged as a powerhouse, boasting over 270 million monthly active users who rely on its capabilities for communication and coordination. As businesses continue to leverage this platform, the integration of specialized tools

Read More »

How to Resize Oversized Images in Microsoft Outlook?

Creating professional and visually appealing emails is crucial for effective communication, especially in a business setting. One common challenge many users face when using Microsoft Outlook is ensuring that images and signatures in emails are

Read More »
customer service management featured image

Customer Service Management – Why does your business need it?

Customer service management (CSM) involves ensuring that customers’ needs are met efficiently and effectively. It encompasses various strategies, technologies, and practices aimed at delivering exceptional service experiences. In today’s competitive business landscape, companies invest significantly

Read More »
Helpdesk

Top 15 Help Desk Ticketing System for 2024

Providing great customer service is essential for any business, but keeping up with customer inquiries can be a challenge. This is where a helpdesk ticketing system can make a big difference. Companies that use these

Read More »

The 10 Best Help Desk Software for 2024

Have you ever experienced the frustration of missing important emails or struggling to keep your customers satisfied? If these challenges sound familiar, you’re not alone. Many businesses face these obstacles, leading them to explore the

Read More »
14 Key Helpdesk Software Features

14 Key Helpdesk Software Features

Helpdesk software is essential for businesses aiming to maintain customer satisfaction in today’s fast-paced world where customers expect swift responses. According to a survey conducted by JeffToister 88% of customers expect a reply within an

Read More »
How to manage notifications in Microsoft teams

How to Manage Microsoft Teams Notifications?

If you find yourself overwhelmed by Microsoft Teams notifications, you’re not alone. On the flip side, if you’re not receiving any notifications when you should be, there’s definitely an issue. Or maybe you’re getting notifications,

Read More »
workflow automation

A Guide to use Microsoft Copilot in Power Automate

The necessity for automation in business operations has become more vital than ever before. Microsoft Power Automate acts as a potent cloud-based tool, that allows users to craft automated workflows connecting and optimizing tasks across

Read More »
Help desk metrics

The Top 12 Help Desk Metrics and Best Practices

The core objective of a help desk is to provide quick and effective customer support. To achieve this, streamlined processes, strong customer support systems, and detailed documentation are essential to empower your service team. Chaotic

Read More »
Soc 2 Type 2

Desk365 is now SOC 2 Type 2 Compliance Certified

We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to safeguarding our customers’ data privacy and security.  It’s a testament to our ongoing efforts to

Read More »

How to Improve Customer Service Response Times?

Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their satisfaction. “If you don’t care, your customer never will.” — Marlene Blaszczyk. A key part

Read More »

Product Updates – August 12, 2023

At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements include the rollout of closure rules, ability to add attachments

Read More »

Product Updates – August 05, 2023

We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail below: Additional Info in Time Entry We have introduced a new feature called ‘Additional Info,’ which

Read More »

UI/UX Enhancements– July 08, 2023

We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and convenience of using Desk365 platform. In this blog post, we will delve into the details

Read More »

17 Help Desk Best Practices for 2024

A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best practices are essential for any business that wants to deliver

Read More »

IT Support Levels: How L0, L1, L2, L3, L4 Support Tiers Work

The well-known business axiom “Customer is King” effectively summarizes the importance of prioritizing customer satisfaction. Customers typically hold high expectations for the support team. Responding promptly to their inquiries and swiftly resolving issues can significantly

Read More »

How to Use Microsoft Teams as a Help Desk

https://www.youtube.com/watch?v=TbIbdCdn6_A According to this Business of Apps article, the number of active users using Microsoft Teams saw a huge rise during the pandemic from 75 million in April 2020 to 270 million users in 2022,

Read More »