Free Trial

Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

john noctor

John Noctor on Why Curiosity Separates the Best Service Desks From the Rest

Suvedha Balasubramanian September 4, 2026

Humans of Support is our interview series featuring the people building and running customer support teams. We speak to people who’ve lived through endless escalations and multiple waves of technology change. In an AI-first era, human expertise and the perspective of veterans that have been there done that help elevate, validate, and enrich

Previous Blogs

Product Updates

New Year, New Features: Desk365 January 2025 Product Updates

Suvedha Balasubramanian
January 25, 2025 January 25, 2025

We’re kicking off the year with a bang! Our latest updates are here to make your Desk365 experience better than...

Customer Service | Help Desk

How to build an internal knowledge base software?

Ramya Balakrishnan
January 8, 2025 January 8, 2025

Have you ever wondered how much time your support agents spend searching for the information they need to assist customers...

Help Desk

The Best Trouble Ticketing Software for 2026 | Desk365

Suvedha Balasubramanian
December 27, 2024 December 27, 2024

In an ideal scenario, every customer would use your product effortlessly, without any issues. And while that might be true...

Customer Service

How to Create a Customer Satisfaction Survey

Ramya Balakrishnan
December 13, 2024 December 13, 2024

Understanding your customers is the cornerstone of building a successful business. Are they happy with your product or service? Do...

Help Desk

How to reduce Support ticket volume?

Suvedha Balasubramanian
December 12, 2024 December 12, 2024

Customer service teams are driven by a single goal: to provide exceptional support and ensure every customer leaves satisfied. But...

Help Desk

The Ultimate Guide to Ticket Queue Management

Ramya Balakrishnan
December 6, 2024 December 6, 2024

In customer service, managing the ticket queue is essential for smooth operations. When there’s a flood of support tickets, your...

Help Desk

Workflow Automation: Definition, Examples and Tools

Suvedha Balasubramanian
December 6, 2024 December 6, 2024

Ever find yourself stuck in repetitive tasks like entering data, tracking SLAs, or sending the same emails over and over?...

Customer Service

How to Improve Customer Service Response Times?

Suvedha Balasubramanian
December 3, 2024 December 3, 2024

Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their...

Product Updates

Desk365 Product Updates – November 2024

Ramya Balakrishnan
December 2, 2024 December 2, 2024

At Desk365, we understand that every update matters when it comes to delivering seamless customer service experiences. This November, we’ve...

Customer Service

Customer Service Automation: The Complete Guide

Suvedha Balasubramanian
December 2, 2024 December 2, 2024

A recent survey found that 69% of customers prefer solving problems on their own, while 80% expect businesses to be...

Help Desk

Freshdesk vs. Zendesk: Which is the Best Helpdesk in 2026

Suvedha Balasubramanian
December 1, 2024 December 1, 2024

Drowning in customer queries? You’re not alone. 67% of customers say that faster response times significantly improve their satisfaction with...

Help Desk

Why Should You Use a Cloud-Based Helpdesk?

Ramya Balakrishnan
November 27, 2024 November 27, 2024

A helpdesk software is designed to assist both employees within a company and external users, such as customers. A cloud-based...