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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

How to Get Started with Multi-Channel Customer Support

Ramya Balakrishnan April 27, 2026

Customers these days don’t just “reach out”; they expect you to be everywhere. Whether it’s email, live chat, social media, or messaging apps, support is no longer tied to a single channel. It’s continuous, fragmented, and fast-moving. And while being available across channels is great for customers,

Previous Blogs

Help Desk

Top 8 Zendesk Alternatives in 2026 (Ranked & Reviewed)

Suvedha Balasubramanian
October 13, 2025 October 13, 2025

If you’re an IT manager, you probably started with Zendesk because it felt like the safe choice. It’s well known...

Product Updates

Desk365 Product Updates – October 2025

Ramya Balakrishnan
October 11, 2025 October 11, 2025

What’s new this October in your helpdesk. We’ve rolled out a fresh batch of improvements and features to make Desk365...

Customer Service

From Response to Relationship: Doing B2B Customer Service the Right Way

Ramya Balakrishnan
October 7, 2025 October 7, 2025

We all know customer experience (CX) is everything these days. One bad interaction can ripple through your reputation, which is...

Help Desk

11 Top SaaS Help Desk Software for 2026

Suvedha Balasubramanian
October 6, 2025 October 6, 2025

Let’s be honest. Customer support gets messy fast. One day you’re replying to emails, then it’s chat messages, social media...

Customer Service

Zendesk Sell Retirement: A Wake-Up Call for SMBs

Ramya Balakrishnan
September 30, 2025 September 30, 2025

Earlier this month, Zendesk announced the retirement of Zendesk Sell — their sales CRM product, effective August 31, 2027. While...

Customer Service

What is Omnichannel Customer Service? A Complete Guide

Suvedha Balasubramanian
September 29, 2025 September 29, 2025

A customer realizes they entered the wrong billing email after placing an order. They first use live chat, then tweet...

Help Desk

Freshdesk Pricing 2026: The Complete Guide

Suvedha Balasubramanian
September 28, 2025 September 28, 2025

Are you tired of switching helpdesk platforms and trying to find the one that best fits your budget? If you’ve...

Help Desk

Helpdesk Automation: The Ultimate Guide & Top 7 Tools

Suvedha Balasubramanian
September 27, 2025 September 27, 2025

As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is...

Customer Service

Types of Customers and How to Win Them Over

Ramya Balakrishnan
September 26, 2025 September 26, 2025

If you’ve ever worked in customer service, sales, or marketing, you know this: not all customers are created equal. Some...

Customer Service

The Truth Behind ‘The Customer Is Always Right’

Suvedha Balasubramanian
September 26, 2025 September 26, 2025

If you’ve ever worked in customer service, you know exactly what it feels like to deal with that one customer....

Help Desk

Why a Customer First Approach Wins?

Suvedha Balasubramanian
September 20, 2025 September 20, 2025

There’s this one little restaurant I keep going back to. Every time I walk in, they already know my order...

Product Updates

Desk365 Product Updates – Phase 2, September 2025

Ramya Balakrishnan
September 20, 2025 September 20, 2025

At Desk365, innovation never stops. We roll out new features and improvements every two weeks—and on release days, our teams...