Free Trial

Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

Arsen Misakyan on Why AI Won’t Make the Hard Calls

Suvedha Balasubramanian August 15, 2026

Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a different perspective from the industry. Every conversation runs in two parts. First, questions built around that guest’s specific expertise and experience. Then, a set of

Product Updates

Desk365 Product Updates – May 2025

Ramya Balakrishnan
May 10, 2025 May 10, 2025

Month beginnings are busy at Desk365, because that’s when we’re releasing new features and improvements. From editing announcements and personalizing...

ITSM

9 Best HubSpot Service Hub Alternatives for Businesses in 2026

Suvedha Balasubramanian
May 5, 2025 May 5, 2025

If you’ve ever used HubSpot’s Service Hub, you might appreciate the constant updates and improvements the platform undergoes. HubSpot is...

Customer Service

AI in Customer Service: The Key to Future-Ready Support

Suvedha Balasubramanian
April 28, 2025 April 28, 2025

AI is rapidly becoming a vital part of how companies deliver customer service, and it’s changing the game in a...

Help Desk

Freshdesk vs Freshservice: What’s the Real Difference?

Ramya Balakrishnan
April 25, 2025 April 25, 2025

In today’s fast-paced digital world, customer expectations are at an all-time high. Whether it’s lightning-fast support, seamless self-service, or personalized...