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Most IT teams don’t decide to cross 500 tickets a month. It just happens. The queue that used to clear by lunch starts spilling into the next day. There’s no clean moment where the old process broke, it simply stopped
Suvedha Balasubramanian
Picking a ticketing tool for Microsoft Teams usually comes down to one thing: how much of the work happens inside...
Ramya Balakrishnan
Asset management April, that’s what we should call this month. At the heel of our Premium launch, we’re already rolling...
Suvedha Balasubramanian
Most teams do not start with asset management software. They start with a spreadsheet. It makes sense at first. It...
Suvedha Balasubramanian
I recently came across a discussion thread on r/sysadmin where someone from a mid-sized company was asking a very relatable...
Suvedha Balasubramanian
You know that set of tasks you do every single day without thinking? Saving email attachments to the right folder....
Suvedha Balasubramanian
IT Assets are a part of every organization today. Laptops, software, cloud tools, servers, subscriptions. All of it keeps the...
Ramya Balakrishnan
Desk365 was founded in 2020 with a clear goal: to help support teams scale with confidence, without adding complexity. As...
Suvedha Balasubramanian
Many teams struggle with handling requests that arrive from too many places. Emails, chats, spreadsheets, and verbal requests quickly become...
Ranjani Raghupathi
In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the...
Suvedha Balasubramanian
If you’ve landed on this article, you probably already know quite a bit about email ticketing. You’re not really looking...
Suvedha Balasubramanian
If you work in IT support, you already know about this struggle. People report issues in five different ways: your...
Suvedha Balasubramanian
If you are using Freshdesk today, it probably worked well when your support needs were simple. However, as teams grow,...
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