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Most IT teams don’t decide to cross 500 tickets a month. It just happens. The queue that used to clear by lunch starts spilling into the next day. There’s no clean moment where the old process broke, it simply stopped
Suvedha Balasubramanian
Most IT teams don’t decide to cross 500 tickets a month. It just happens. The queue that used to clear...
Suvedha Balasubramanian
You’re on a call with a ten-person accounting firm. Last year, they spent just a few hundred dollars on IT,...
Suvedha Balasubramanian
Humans of Support is our interview series featuring the people building and running customer support teams. We speak to people...
Dheesha Manigandan
AI Agents can answer a customer in seconds. But can they actually solve the problem? That is the question support...
Ramya Balakrishnan
I’ve spent quite a bit of time looking at Intercom and the growing list of platforms that position themselves as...
Dheesha Manigandan
If you’re migrating out of Freshdesk, we’ve launched just the thing for you. Introducing a new, simplified migration interface, which...
Suvedha Balasubramanian
Humans of Support is our interview series featuring the people building and running customer support teams. We speak to people...
Ranjani Raghupathi
If you work in IT or customer support and you’ve been tasked with finding and presenting a new help desk...
Dheesha Manigandan
Customers may forget what you said, but they remember how you made them feel when they needed help. Whether a...
Ramya Balakrishnan
Moving your business to Microsoft 365? Move the email. Move the files. Set up the users. Done. Sounds simple, right?...
Suvedha Balasubramanian
Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a...
Dheesha Manigandan
With this release, you can now print Knowledge Base articles directly from the Support Portal and Microsoft Teams, work with...
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