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Unthread fits Slack-first teams best. If your IT team works in Microsoft Teams, Desk365 and Freshservice are the alternatives to compare first. Unthread is an AI helpdesk that turns Slack and Microsoft Teams messages into tickets. It shows up on
Suvedha Balasubramanian
Unthread fits Slack-first teams best. If your IT team works in Microsoft Teams, Desk365 and Freshservice are the alternatives to...
Ranjani Raghupathi
TL;DR – Managing an efficient IT helpdesk Helpdesk management means running the people, process, and tools that resolve IT requests...
Ranjani Raghupathi
Customer service is a two-sided coin. On one side, a customer buys a product or pays for a service expecting...
Ramya Balakrishnan
TL;DR Desk365 is an AI-powered help desk and ITSM tool for teams of all sizes. It handles tickets, SLAs, approvals,...
Dheesha Manigandan
When evaluating an IT service management platform, pricing is only part of the decision. The number of technicians, features included...
Dheesha Manigandan
IT service management has evolved significantly over the years, but the fundamentals of great support remain rooted in people, collaboration,...
Suvedha Balasubramanian
TL;DR – Best SolarWinds Service Desk alternatives Desk365: Best for IT teams that want a helpdesk inside Microsoft Teams with...
Ranjani Raghupathi
TL;DR: Is outsourced IT support right for your business? Outsourced IT support makes sense when your business needs more IT...
Ramya Balakrishnan
TL;DR: Desk365 vs Spiceworks Spiceworks is a good fit for IT teams that want a free help desk for basic...
Suvedha Balasubramanian
You may have heard quite a bit about Console already, but is it really the right fit for your team?...
Dheesha Manigandan
Frameworks, processes, and technology can give a support team structure, but they do not always tell the full story. The...
Ramya Balakrishnan
Microsoft Teams is where employees chat, share files, attend meetings, and collaborate. It can also be a convenient place to...
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