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Customers may forget what you said, but they remember how you made them feel when they needed help. Whether a customer is struggling with an integration, trying to use a new feature, or facing an unexpected issue, product knowledge alone
Dheesha Manigandan
Customers may forget what you said, but they remember how you made them feel when they needed help. Whether a...
Ramya Balakrishnan
Moving your business to Microsoft 365? Move the email. Move the files. Set up the users. Done. Sounds simple, right?...
Suvedha Balasubramanian
Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a...
Dheesha Manigandan
With this release, you can now print Knowledge Base articles directly from the Support Portal and Microsoft Teams, work with...
Suvedha Balasubramanian
Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a...
Ramya Balakrishnan
Finding customer service software sounds simple until you actually start looking. You search for a few options, and suddenly you’re...
Ramya Balakrishnan
We’re thrilled to introduce a major upgrade, we’ve just launched Microsoft Intune integration in Desk365! You can now directly sync...
Suvedha Balasubramanian
Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a...
Ramya Balakrishnan
Measuring helpdesk success depends on your team’s priorities. Every support team has a few numbers they keep an eye on....
Ramya Balakrishnan
Whether you’re managing company devices, tracking assets, or administering your helpdesk, this week’s product updates will help you reduce manual...
Suvedha Balasubramanian
Today we’re kicking off Humans of Support, a new interview series featuring the people building and running IT support. Each...
Suvedha Balasubramanian
Support requests pile up fast once you cross ten clients. One email lands in a technician’s inbox. Another comes through...
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