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Support requests pile up fast once you cross ten clients. One email lands in a technician’s inbox. Another comes through a call nobody logs. By the time a third client pings you on Teams, nobody remembers what got fixed and
Suvedha Balasubramanian
Support requests pile up fast once you cross ten clients. One email lands in a technician’s inbox. Another comes through...
Ranjani Raghupathi
Data is only useful if you can find something in it. Give someone a spreadsheet of a few thousand tickets...
Dheesha Manigandan
Every support ticket needs attention, but not every support ticket needs it right now. A company-wide outage, software installation request...
Dheesha Manigandan
If you’ve ever observed Formula 1, you’ll know that every successful race begins long before the lights go out. Not...
Dheesha Manigandan
When we started building Asset Management in Desk365, we spoke to IT teams to understand what problem they were solving....
Dheesha Manigandan
Your helpdesk should be easy to manage, simple to scale, and reliable for both agents and contacts. The July product...
Ramya Balakrishnan
Q2 was a busy quarter for the Desk365 team. Between April and June, we shipped five product releases covering Asset...
Suvedha Balasubramanian
Your customers are in Teams. Your support team is in Teams. Your tickets shouldn’t be somewhere else. Seems we’re not...
Dheesha Manigandan
The updates within this release are designed to help you manage assets with fewer clicks, keep your inventory organized, and...
Dheesha Manigandan
If you’re a football fan, you are probably on the edge of your sofa, watching the 85th minute of the...
Ramya Balakrishnan
SLA vs. SLO vs. SLI. All three are terms you’ll hear often when talking about service reliability. The problem is...
Suvedha Balasubramanian
Foreword Customer support is entering a new phase. Businesses are no longer looking at customer experience as just faster replies...
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