Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.
New releases and improvements are usually shipped on a bi-monthly basis here at Desk365. And we’re back now with a new set of releases for June. In this edition, we’ve introduced survey response notifications, enhancements within ticket search, permissions management,
Release week here at Desk365, and that means more features, enhancements, and improvements coming your way. This release specifically is...
As a customer support professional or IT manager, you’re likely all too familiar with the stress and pressure of handling...
Are you thinking about using Power Automate as your ticketing system? That’s a solid choice if you’re looking to save...
I came across a simple question on Reddit. “What is ServiceNow?” Sounds basic. But the answers were surprisingly complex. One...
Asset management April, that’s what we should call this month. At the heel of our Premium launch, we’re already rolling...
Most teams do not start with asset management software. They start with a spreadsheet. It makes sense at first. It...
I recently came across a discussion thread on r/sysadmin where someone from a mid-sized company was asking a very relatable...
IT Assets are a part of every organization today. Laptops, software, cloud tools, servers, subscriptions. All of it keeps the...
Desk365 was founded in 2020 with a clear goal: to help support teams scale with confidence, without adding complexity. As...
Many teams struggle with handling requests that arrive from too many places. Emails, chats, spreadsheets, and verbal requests quickly become...
In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the...
It is Monday morning. You open the shared support inbox, and there are already 63 unread emails. Some are new...
Accordion Content
Accordion Content
Watch Video
AI Agent
Asset Management
Knowledge Base
Automations
SLAs
Customization
Ticket Assignment
Reports & Analytics
Approval Management
Helpdesk Security
Explore All Features
Banking and Finance
Healthcare
MSP
Government 
Non Profit
IT Services
Customer Support
Human Resources
Facilities
