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The updates within this release are designed to help you manage assets with fewer clicks, keep your inventory organized, and make everyday support tasks more efficient. From smarter asset and software management with in-line product and vendor creation, the new Non-Associated Vendor
Dheesha Manigandan
The updates within this release are designed to help you manage assets with fewer clicks, keep your inventory organized, and...
Dheesha Manigandan
If you’re a football fan, you are probably on the edge of your sofa, watching the 85th minute of the...
Ramya Balakrishnan
SLA vs. SLO vs. SLI. All three are terms you’ll hear often when talking about service reliability. The problem is...
Suvedha Balasubramanian
Foreword Customer support is entering a new phase. Businesses are no longer looking at customer experience as just faster replies...
Almitha Dency
I’m a customer success specialist at Desk365. One of the biggest surprises in my customer success journey was realizing that...
Dheesha Manigandan
Imagine this: it’s Monday morning, the traffic feels heavy. After what seems like an endless drive, you finally make it...
Ranjani Raghupathi
New releases and improvements are usually shipped on a bi-monthly basis here at Desk365. And we’re back now with a...
Dheesha Manigandan
I never thought much about customer support until I had to. On one unusually busy day, I was waiting for...
Suvedha Balasubramanian
If you manage IT services, you have the superpower of bringing order to chaos. Tickets get logged, SLAs get tracked,...
Suvedha Balasubramanian
I always use this protein brand, Only What’s Needed by Food Pharmer, and what makes me stick with them isn’t...
Suvedha Balasubramanian
Every IT Manager has dealt with this at least once. An employee leaves, and suddenly you’re chasing down what they...
Ramya Balakrishnan
Picture this: a colleague messages your IT team on Microsoft Teams about a login issue. It gets a few reactions,...
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