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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

Sophie Danby

Sophie Danby on Why AI is Not a Silver Bullet

Suvedha Balasubramanian August 21, 2026

Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a different perspective from the industry. Every conversation runs in two parts. First, questions built around that guest’s specific expertise and experience. Then, a set of

Previous Blogs

Humans of Support

Sophie Danby on Why AI is Not a Silver Bullet

Suvedha Balasubramanian
August 21, 2026 August 21, 2026

Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a...

Customer Service

Best Customer Service Software : Top Tools Compared

Ramya Balakrishnan
August 21, 2026 August 21, 2026

Finding customer service software sounds simple until you actually start looking. You search for a few options, and suddenly you’re...

Product Updates

Just Launched: Microsoft Intune Integration within Desk365

Ramya Balakrishnan
August 20, 2026 August 20, 2026

We’re thrilled to introduce a major upgrade, we’ve just launched Microsoft Intune integration in Desk365! You can now directly sync...

Humans of Support

Arsen Misakyan on Why AI Won’t Make the Hard Calls

Suvedha Balasubramanian
August 14, 2026 August 14, 2026

Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a...

Help Desk

CSAT vs. SLA: Which Metric Should Drive Your Support Team’s Priorities?

Ramya Balakrishnan
August 12, 2026 August 12, 2026

Measuring helpdesk success depends on your team’s priorities. Every support team has a few numbers they keep an eye on....

Product Updates

Desk365 Product Updates – August 2026

Ramya Balakrishnan
August 8, 2026 August 8, 2026

Whether you’re managing company devices, tracking assets, or administering your helpdesk, this week’s product updates will help you reduce manual...

Humans of Support

Stephen Mann on 17 Years of ITSM, AI’s Real Risk and More

Suvedha Balasubramanian
August 7, 2026 August 7, 2026

Today we’re kicking off Humans of Support, a new interview series featuring the people building and running IT support. Each...

Help Desk

9 Best MSP Ticketing Systems for Service Providers Reviewed

Suvedha Balasubramanian
August 5, 2026 August 5, 2026

Support requests pile up fast once you cross ten clients. One email lands in a technician’s inbox. Another comes through...

Help Desk

How to Build a Helpdesk Dashboard People Actually Check

Ranjani Raghupathi
August 5, 2026 August 5, 2026

Data is only useful if you can find something in it. Give someone a spreadsheet of a few thousand tickets...

Help Desk

Ticket Triage 101: How to Decide What’s Actually Urgent

Dheesha Manigandan
July 31, 2026 July 31, 2026

Every support ticket needs attention, but not every support ticket needs it right now. A company-wide outage, software installation request...

Help Desk

5 Lessons from F1 to Build a Knowledge Base People Actually Use

Dheesha Manigandan
July 24, 2026 July 24, 2026

If you’ve ever observed Formula 1, you’ll know that every successful race begins long before the lights go out. Not...

ITSM

5 Lessons for Setting Up IT Asset Management from Scratch

Dheesha Manigandan
July 14, 2026 July 14, 2026

When we started building Asset Management in Desk365, we spoke to IT teams to understand what problem they were solving....