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Desk365 Blog

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Blog Series 3

5 Lessons from F1 to Build a Knowledge Base People Actually Use

Dheesha Manigandan July 24, 2026

If you’ve ever observed Formula 1, you’ll know that every successful race begins long before the lights go out. Not each split-second decision in a race is made in the heat of the moment. They’re built on months of preparation, race strategies, engineering notes, historical data and lessons learned from previous laps. Building a successful knowledge

Previous Blogs

Help Desk

5 Lessons from F1 to Build a Knowledge Base People Actually Use

Dheesha Manigandan
July 24, 2026 July 24, 2026

If you’ve ever observed Formula 1, you’ll know that every successful race begins long before the lights go out. Not...

ITSM

5 Lessons for Setting Up IT Asset Management from Scratch

Dheesha Manigandan
July 14, 2026 July 14, 2026

When we started building Asset Management in Desk365, we spoke to IT teams to understand what problem they were solving....

Product Updates

Desk365 Product Updates – July 2026

Dheesha Manigandan
July 10, 2026 July 10, 2026

Your helpdesk should be easy to manage, simple to scale, and reliable for both agents and contacts. The July product...

Product Updates

A Quarter of Desk365 Product Updates

Ramya Balakrishnan
July 6, 2026 July 6, 2026

Q2 was a busy quarter for the Desk365 team. Between April and June, we shipped five product releases covering Asset...

Microsoft Teams

Microsoft Teams Ticketing System: The Complete Setup Guide (2026)

Suvedha Balasubramanian
June 30, 2026 June 30, 2026

Your customers are in Teams. Your support team is in Teams. Your tickets shouldn’t be somewhere else. Seems we’re not...

Product Updates

Desk365 Product Updates – Phase 2, June 2026

Dheesha Manigandan
June 26, 2026 June 26, 2026

The updates within this release are designed to help you manage assets with fewer clicks, keep your inventory organized, and...

Help Desk

5 Lessons from the FIFA world cup in Resolving High-Priority Tickets

Dheesha Manigandan
June 24, 2026 June 24, 2026

If you’re a football fan, you are probably on the edge of your sofa, watching the 85th minute of the...

Help Desk

SLA vs. SLO vs. SLI: What Each One Actually Means

Ramya Balakrishnan
June 23, 2026 June 23, 2026

SLA vs. SLO vs. SLI. All three are terms you’ll hear often when talking about service reliability. The problem is...

Reports

Customer Support Trends 2026: The Rise of AI, CX, and Automation

Suvedha Balasubramanian
June 19, 2026 June 19, 2026

Foreword Customer support is entering a new phase. Businesses are no longer looking at customer experience as just faster replies...

Customer Service

Things I do Before my Customers Ask for Help

Almitha Dency
June 19, 2026 June 19, 2026

I’m a customer success specialist at Desk365. One of the biggest surprises in my customer success journey was realizing that...

Help Desk

What are the Must-Have Features of a Ticketing System?

Dheesha Manigandan
June 15, 2026 June 15, 2026

Imagine this: it’s Monday morning, the traffic feels heavy. After what seems like an endless drive, you finally make it...

Product Updates

Desk365 Product Updates – June 2026

Ranjani Raghupathi
June 6, 2026 June 6, 2026

New releases and improvements are usually shipped on a bi-monthly basis here at Desk365. And we’re back now with a...