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Every support ticket needs attention, but not every support ticket needs it right now. A company-wide outage, software installation request and a printer issue may all enter your help desk within minutes of each other. Treating them with the same level of urgency can slow
Dheesha Manigandan
Every support ticket needs attention, but not every support ticket needs it right now. A company-wide outage, software installation request...
Dheesha Manigandan
If you’ve ever observed Formula 1, you’ll know that every successful race begins long before the lights go out. Not...
Dheesha Manigandan
When we started building Asset Management in Desk365, we spoke to IT teams to understand what problem they were solving....
Dheesha Manigandan
Your helpdesk should be easy to manage, simple to scale, and reliable for both agents and contacts. The July product...
Ramya Balakrishnan
Q2 was a busy quarter for the Desk365 team. Between April and June, we shipped five product releases covering Asset...
Suvedha Balasubramanian
Your customers are in Teams. Your support team is in Teams. Your tickets shouldn’t be somewhere else. Seems we’re not...
Dheesha Manigandan
The updates within this release are designed to help you manage assets with fewer clicks, keep your inventory organized, and...
Dheesha Manigandan
If you’re a football fan, you are probably on the edge of your sofa, watching the 85th minute of the...
Ramya Balakrishnan
SLA vs. SLO vs. SLI. All three are terms you’ll hear often when talking about service reliability. The problem is...
Suvedha Balasubramanian
Foreword Customer support is entering a new phase. Businesses are no longer looking at customer experience as just faster replies...
Almitha Dency
I’m a customer success specialist at Desk365. One of the biggest surprises in my customer success journey was realizing that...
Dheesha Manigandan
Imagine this: it’s Monday morning, the traffic feels heavy. After what seems like an endless drive, you finally make it...
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