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Desk365 Blog

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Stephen Mann on 17 Years of ITSM, AI’s Real Risk and More

Suvedha Balasubramanian August 7, 2026

Today we’re kicking off Humans of Support, a new interview series featuring the people building and running IT support. Each episode brings a different perspective from the support industry. Every conversation runs in two parts. First, questions built around that guest’s specific expertise and experience. Then, a

Previous Blogs

Humans of Support

Stephen Mann on 17 Years of ITSM, AI’s Real Risk and More

Suvedha Balasubramanian
August 7, 2026 August 7, 2026

Today we’re kicking off Humans of Support, a new interview series featuring the people building and running IT support. Each...

Help Desk

9 Best MSP Ticketing Systems for Service Providers Reviewed

Suvedha Balasubramanian
August 5, 2026 August 5, 2026

Support requests pile up fast once you cross ten clients. One email lands in a technician’s inbox. Another comes through...

Help Desk

How to Build a Helpdesk Dashboard People Actually Check

Ranjani Raghupathi
August 5, 2026 August 5, 2026

Data is only useful if you can find something in it. Give someone a spreadsheet of a few thousand tickets...

Help Desk

Ticket Triage 101: How to Decide What’s Actually Urgent

Dheesha Manigandan
July 31, 2026 July 31, 2026

Every support ticket needs attention, but not every support ticket needs it right now. A company-wide outage, software installation request...

Help Desk

5 Lessons from F1 to Build a Knowledge Base People Actually Use

Dheesha Manigandan
July 24, 2026 July 24, 2026

If you’ve ever observed Formula 1, you’ll know that every successful race begins long before the lights go out. Not...

ITSM

5 Lessons for Setting Up IT Asset Management from Scratch

Dheesha Manigandan
July 14, 2026 July 14, 2026

When we started building Asset Management in Desk365, we spoke to IT teams to understand what problem they were solving....

Product Updates

Desk365 Product Updates – July 2026

Dheesha Manigandan
July 10, 2026 July 10, 2026

Your helpdesk should be easy to manage, simple to scale, and reliable for both agents and contacts. The July product...

Product Updates

A Quarter of Desk365 Product Updates

Ramya Balakrishnan
July 6, 2026 July 6, 2026

Q2 was a busy quarter for the Desk365 team. Between April and June, we shipped five product releases covering Asset...

Microsoft Teams

Microsoft Teams Ticketing System: The Complete Setup Guide (2026)

Suvedha Balasubramanian
June 30, 2026 June 30, 2026

Your customers are in Teams. Your support team is in Teams. Your tickets shouldn’t be somewhere else. Seems we’re not...

Product Updates

Desk365 Product Updates – Phase 2, June 2026

Dheesha Manigandan
June 26, 2026 June 26, 2026

The updates within this release are designed to help you manage assets with fewer clicks, keep your inventory organized, and...

Help Desk

5 Lessons from the FIFA world cup in Resolving High-Priority Tickets

Dheesha Manigandan
June 24, 2026 June 24, 2026

If you’re a football fan, you are probably on the edge of your sofa, watching the 85th minute of the...

Help Desk

SLA vs. SLO vs. SLI: What Each One Actually Means

Ramya Balakrishnan
June 23, 2026 June 23, 2026

SLA vs. SLO vs. SLI. All three are terms you’ll hear often when talking about service reliability. The problem is...