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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

Desk365 Product Updates – April 2026

Ramya Balakrishnan April 4, 2026

Asset management April, that’s what we should call this month. At the heel of our Premium launch, we’re already rolling out enhancements to our asset management module. We’re religious about our feature releases and updates because that’s how we keep the Desk365 platform updated, relevant, and at the forefront of meaningful innovation. We’re kicking off

Customer Service

A Complete Guide to Customer Service in Healthcare

Suvedha Balasubramanian
November 28, 2025 November 28, 2025

If you work in healthcare operations or handle compliance, you know that customer service is not just a nice-to-have. It...

Help Desk

Zendesk Pricing: How Much does Zendesk Cost in 2026?

Suvedha Balasubramanian
November 26, 2025 November 26, 2025

Zendesk says it is reinventing how customer support software gets priced. CEO Tom Eggemeier is talking up “resolution pricing,” an...

Help Desk

Everything You Need to Know about Spiceworks Pricing in 2026

Suvedha Balasubramanian
November 21, 2025 November 21, 2025

If you are running an IT team, you have probably heard of Spiceworks. It has been a go-to help desk...

Help Desk

7 Best Opsgenie Alternatives in 2026

Suvedha Balasubramanian
November 18, 2025 November 18, 2025

If you’ve spent any time in DevOps or SRE circles lately, you’ve probably noticed a sudden spike in conversations about...

Customer Service

15 Best Shared Inbox Tools for Businesses to use in 2026

Anand Raju
November 15, 2025 November 15, 2025

70% of customers expect connected, seamless processes across teams—meaning businesses need to break down silos in communication.. In today’s fast-paced...