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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

Blog Series 3

5 Lessons from F1 to Build a Knowledge Base People Actually Use

Dheesha Manigandan July 24, 2026

If you’ve ever observed Formula 1, you’ll know that every successful race begins long before the lights go out. Not each split-second decision in a race is made in the heat of the moment. They’re built on months of preparation, race strategies, engineering notes, historical data and lessons learned from previous laps. Building a successful knowledge

Previous Blogs

Product Updates

Desk365’s ‘Draft with AI’: Enhancing Customer Support with AI

Ramya Balakrishnan
November 24, 2023 November 24, 2023

Since the publication of this blog post, we’ve made significant updates to our AI-powered feature, “Draft with AI.” For detailed...

Product Updates

Desk365 achieves SOC2 Type 1 Compliance: A milestone in security and reliability

Kavya D
October 26, 2023 October 26, 2023

In today’s fast-paced digital landscape, ensuring the security and reliability of your software is paramount. At Desk365, we understand the...

Product Updates

Announcement: Change in default URL for web portals

Kavya D
September 6, 2023 September 6, 2023

Starting September 30th, 2023, Desk365 is implementing a change in the routing of your helpdesk. The default URL of your...

Product Updates

Product Updates – August 12, 2023

Anand Raju
August 12, 2023 August 12, 2023

At Desk365, we are always looking for ways to improve the customer experience and make the job of your support...

Product Updates

Product Updates – August 05, 2023

Nithi Subramaniam
August 5, 2023 August 5, 2023

We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail...

Microsoft Teams

Conversational Ticketing: An Ultimate Guide (2026)

Anand Raju
July 31, 2023 July 31, 2023

Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in...

Microsoft Teams

17 Best Microsoft Teams Blogs to Read in 2025

Anand Raju
July 20, 2023 July 20, 2023

As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication...

Product Updates

UI/UX Enhancements– July 08, 2023

Nithi Subramaniam
July 8, 2023 July 8, 2023

We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and...

Help Desk

Writing Effective Customer Service Emails: Tips & Templates (2025)

Anand Raju
July 1, 2023 July 1, 2023

Did you know that businesses that respond to customer service emails within one hour are 7 times more likely to...

Help Desk

Ticket Escalation: What is it and how to use it effectively

Anand Raju
June 22, 2023 June 22, 2023

Providing top-notch customer support is a crucial aspect of any business. In fact, nearly 90% of Americans use customer service...

Help Desk

17 Help Desk Best Practices for 2025

Anand Raju
April 8, 2023 April 8, 2023

A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions,...

Help Desk

The Ultimate Guide to Service Level Agreements (SLAs)

Anand Raju
April 6, 2023 April 6, 2023

As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has...