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Desk365 Product Updates – August 2026

Ramya Balakrishnan August 8, 2026

Whether you’re managing company devices, tracking assets, or administering your helpdesk, this week’s product updates will help you reduce manual work, improve visibility, and make everyday tasks easier. With this release, you can automatically sync Microsoft Intune devices into Desk365, making asset management more streamlined than ever. We’ve also

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It is Monday morning. You open the shared support inbox, and there are already 63 unread emails. Some are new...

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If you are using Freshdesk today, it probably worked well when your support needs were simple. However, as teams grow,...

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117 Customer Service Statistics You Need to Know in 2026

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In 2026, customer service is more important than ever. With many options available, people expect fast, personalized, and efficient help...

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How to Use Microsoft Teams as a Helpdesk?

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Most IT teams don’t set out to build their support process around a shared inbox. It just happens that way....

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5 Best Crow Canyon Alternatives You can Consider in 2026

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Crow Canyon is a popular choice for building service management solutions on SharePoint. But as teams grow, many start looking...

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Customer Service in Education: Why it Matters?

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When people think about schools, customer service usually isn’t the first thing that comes to mind. Teaching quality, curriculum, and...

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10 Best Zoho Desk Alternatives and Competitors in 2026

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If you are exploring alternatives to Zoho Desk, you are not alone. Many IT, support, operations, and HR teams reach...