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Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

Desk365 Product Updates – August 2026

Ramya Balakrishnan August 8, 2026

Whether you’re managing company devices, tracking assets, or administering your helpdesk, this week’s product updates will help you reduce manual work, improve visibility, and make everyday tasks easier. With this release, you can automatically sync Microsoft Intune devices into Desk365, making asset management more streamlined than ever. We’ve also

ITSM

ManageEngine ServiceDesk Plus Pricing: The Complete Guide

Suvedha Balasubramanian
August 18, 2025 August 18, 2025

You are comparing help desk platforms for your IT team, and ServiceDesk Plus is on the shortlist partly because ManageEngine...

Help Desk

The cost of clicking around: Why UI matters

Ranjani Raghupathi
August 13, 2025 August 13, 2025

Experts love to talk about agent efficiency in customer support: more automations, AI to assist agents, macros, SLAs, we’ve heard...

Customer Service

33 Customer Experience Statistics for 2026

Suvedha Balasubramanian
August 11, 2025 August 11, 2025

You’ve probably heard this line before: “We stand out because of our amazing product.” And sure, having a great product...

Product Updates

Desk365 Product Updates – August 2025

Ramya Balakrishnan
August 9, 2025 August 9, 2025

At Desk365, it’s often the subtle changes that make a world of difference to how your team works day to...

ITSM

Zendesk vs Freshservice: Which ITSM Tool Is Right for You?

Ramya Balakrishnan
August 8, 2025 August 8, 2025

Let’s be honest, searching for the perfect ITSM tool can feel like falling into a rabbit hole. You’re probably hopping...

ITSM

11 Key ServiceNow Features in 2026 [+ Pros and Cons Breakdown]

Suvedha Balasubramanian
August 7, 2025 August 7, 2025

Managing IT services efficiently is essential for keeping everything running smoothly. From tracking incidents and automating workflows to improving collaboration...