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We’re back with the second set of October updates, bringing even more ways to make your helpdesk smarter, faster, and easier to manage. This round focuses on expanding customization, visibility, and control across your helpdesk; from improved ticket forms and
We are thrilled to announce a significant update to Desk365 – the introduction of the Agent Portal within the Desk365’s...
Crafting an exceptional thank you note for your customers is key to standing out in a competitive market. It’s about...
At Desk365, we are constantly striving to improve our platform and enhance user experience. In continuation to it, we are...
Employee engagement is crucial for creating a positive work environment. Did you know, 80% of employees believe that engagement is...
In today’s digital era, providing seamless access to information and support is crucial for organizations striving to enhance user experience....
When you’re a customer service representative, it’s tough when mistakes happen. Despite everyone’s best efforts, errors can occur in this...
Imagine when customers have an issue with a product or service they’re using, like their computer acting up or their...
Are you dealing with hundreds of customer inquiries every day from across various channels? Does it feel like a big...
In today’s fast-paced world of customer support and ticket management, having the right tools can significantly impact efficiency and collaboration....
Every day, countless hours are lost as employees search for information, duplicate efforts, or wait for responses from colleagues who...
In today’s fast-paced business environment, maintaining uninterrupted IT services is essential to keeping operations running smoothly. Any disruption, whether it’s...
Microsoft Teams has emerged as a powerhouse, boasting over 145 million monthly active users who rely on its capabilities for...
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