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If you’ve spent any time in DevOps or SRE circles lately, you’ve probably noticed a sudden spike in conversations about Opsgenie alternatives. And it makes sense Atlassian’s announcement that Opsgenie will stop being sold in 2025 and fully shut down
Despite significant advancements in technology, studies continue to reveal that customers frequently express dissatisfaction with slow and inefficient customer support....
Are you considering using Jira Service Desk for your business but unsure about the pricing? Pricing is a crucial factor...
Congratulations on purchasing a help desk software for your customer service team! This powerful tool will help your team collaborate...
Microsoft Teams is an essential tool for business collaboration, offering a comprehensive suite of features including messaging, calling, video meetings,...
Are you tired of jumping from one helpdesk platform to another, trying to find the perfect fit for your budget?...
Most customers prefer not to interact with support agents when resolving issues. They find it more convenient to handle problems...
We are thrilled to announce a significant update to Desk365 – the introduction of the Agent Portal within the Desk365’s...
Crafting an exceptional thank you note for your customers is key to standing out in a competitive market. It’s about...
At Desk365, we are constantly striving to improve our platform and enhance user experience. In continuation to it, we are...
Employee engagement is crucial for creating a positive work environment. Did you know, 80% of employees believe that engagement is...
In today’s digital era, providing seamless access to information and support is crucial for organizations striving to enhance user experience....
When you’re a customer service representative, it’s tough when mistakes happen. Despite everyone’s best efforts, errors can occur in this...
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