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Running customer support is easy when you’re small. You have a few calls a day, maybe a shared inbox, and everyone knows how to answer every question. But as your business starts growing, more customers, more channels, more demands, and
Frustrated with your carefully crafted email campaigns landing in the dreaded spam folders? You’re not alone. Today’s inboxes are bombarded...
As we step into 2024, Desk365 is thrilled to announce our second set of game-changing product updates designed to enhance...
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is...
At Desk365, we are kicking off 2024 by introducing a comprehensive range of new product updates. In our latest updates,...
Since the publication of this blog post, we’ve made significant updates to our AI-powered feature, “Draft with AI.” For detailed...
In today’s fast-paced digital landscape, ensuring the security and reliability of your software is paramount. At Desk365, we understand the...
Starting September 30th, 2023, Desk365 is implementing a change in the routing of your helpdesk. The default URL of your...
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support...
We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail...
With over 320 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide....
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in...
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication...
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