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Ever had one of those mornings where everything seems to fall apart at once?Your website is down, customers are flooding your inbox, your IT team’s phones won’t stop buzzing, and no one seems to know who’s fixing what. Meanwhile, the
Starting September 30th, 2023, Desk365 is implementing a change in the routing of your helpdesk. The default URL of your...
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support...
We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail...
With over 320 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide....
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in...
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication...
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 320 million...
We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and...
Did you know that businesses that respond to customer service emails within one hour are 7 times more likely to...
Providing top-notch customer support is a crucial aspect of any business. In fact, nearly 90% of Americans use customer service...
70% of customers expect connected, seamless processes across teams—meaning businesses need to break down silos in communication.. In today’s fast-paced...
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions,...
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