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Building a SaaS product is exciting, but supporting your customers can get overwhelming faster than you expect. As more users sign up, the questions start coming in nonstop. Bugs, how to use the product, billing issues, and feature requests. Before
The core objective of a helpdesk is to provide quick and effective customer support. To achieve this, streamlined processes, strong...
We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to...
Frustrated with your carefully crafted email campaigns landing in the dreaded spam folders? You’re not alone. Today’s inboxes are bombarded...
As we step into 2024, Desk365 is thrilled to announce our second set of game-changing product updates designed to enhance...
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is...
At Desk365, we are kicking off 2024 by introducing a comprehensive range of new product updates. In our latest updates,...
Since the publication of this blog post, we’ve made significant updates to our AI-powered feature, “Draft with AI.” For detailed...
In today’s fast-paced digital landscape, ensuring the security and reliability of your software is paramount. At Desk365, we understand the...
Starting September 30th, 2023, Desk365 is implementing a change in the routing of your helpdesk. The default URL of your...
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support...
We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail...
With over 320 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide....
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