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Customers do not think about support channels. They care about having one continuous conversation. When they reach out for help, they expect the context to follow them. Most support platforms still rely on disconnected channels. A customer starts with email, switches to
Let’s face it—great customer service can make or break a business. Research shows that 89% of customers are more likely...
Imagine a customer landing on your support portal and instantly seeing everything in their native language. Menus, buttons, navigation—everything feels...
If you’re thinking about using Front for your team’s communication and collaboration, one of the first questions you probably have...
If you’ve been looking for a Zendesk alternative, chances are it’s because the platform no longer feels like the right...
What’s new this October in your helpdesk. We’ve rolled out a fresh batch of improvements and features to make Desk365...
We all know customer experience (CX) is everything these days. One bad interaction can ripple through your reputation, which is...
Let’s be honest. Customer support gets messy fast. One day you’re replying to emails, then it’s chat messages, social media...
Earlier this month, Zendesk announced the retirement of Zendesk Sell — their sales CRM product, effective August 31, 2027. While...
A customer realizes they entered the wrong billing email after placing an order. They first use live chat, then tweet...
Are you tired of switching helpdesk platforms, and trying to find the one that best fits your budget? If you’ve...
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is...
If you’ve ever worked in customer service, sales, or marketing, you know this: not all customers are created equal. Some...
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