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If you have ever felt like your team spends half the day hunting for answers or repeating the same information to customers, you are not alone. As businesses grow, the amount of knowledge they need to manage grows with them.
Many businesses rely on live chat software to boost customer engagement and improve support. LiveChat is a popular choice, but...
If you’re searching for an easy-to-use ticketing tool to manage IT support and service requests, you’ve probably come across ServiceNow....
If you’re exploring helpdesk solutions for your support team, HubSpot Service Hub may seem like a logical next step, especially...
Over the past few years, we’ve focused on making the Desk365 Agent Portal intuitive, fast, and highly functional. We’ve always...
If you’re exploring alternatives to Salesforce Service Cloud, you’re not alone. While Salesforce is a powerful tool for managing customer...
Zendesk is a smart and easy-to-use customer support platform that helps businesses stay on top of customer inquiries. With its...
Month beginnings are busy at Desk365, because that’s when we’re releasing new features and improvements. From editing announcements and personalizing...
If you’ve ever used HubSpot’s Service Hub, you might appreciate the constant updates and improvements the platform undergoes. HubSpot is...
AI is rapidly becoming a vital part of how companies deliver customer service, and it’s changing the game in a...
In today’s fast-paced digital world, customer expectations are at an all-time high. Whether it’s lightning-fast support, seamless self-service, or personalized...
Hiver has positioned itself as a leading helpdesk solution built specifically for Gmail. With thousands of businesses relying on it...
When it comes to managing IT services, two big names often come up: ServiceNow and Jira Service Management. Both are...
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